topic Re: Arlo smart no master plan in Arlo Smart

Arlo smart no master plan

Matbor2 — Sun, 21 Mar 2021 21:41:58 GMT

I get this trying to start a subscription.... Master plan not assigned on the account. Unable to assign supplemental plan.

Any ideas?

Re: Arlo smart no master plan

jguerdat — Mon, 22 Mar 2021 11:43:46 GMT

Where are you? Have you checked the FAQ in the support area here to see what countries can get plans? It's a limited list.

Re: Arlo smart no master plan

jcuevas73 — Thu, 25 Mar 2021 17:21:33 GMT

I'm having the same issue and I live in Florida. There is no option to select a Master Plan that I can find.

Re: Arlo smart no master plan

ShayneS — Thu, 25 Mar 2021 22:25:22 GMT

Hi @jcuevas73

Is it possible for you to provide a screenshot of this message?

Thank you!

Re: Arlo smart no master plan

jcuevas73 — Thu, 25 Mar 2021 22:48:44 GMT

Re: Arlo smart no master plan

jcuevas73 — Thu, 25 Mar 2021 22:46:39 GMT

To follow-up, I did get a resolution after talking to support. There was no error message but the issue was that I needed to re-enter my card number even though it looked fine. Once I did that, it just worked like normal.

Re: Arlo smart no master plan

ShayneS — Fri, 26 Mar 2021 16:03:28 GMT

Oh perfect, thanks for the update!

Re: Arlo smart no master plan

Travjrath — Sat, 29 May 2021 13:28:55 GMT

This message exists on both the App and website..
Why is a message shown using terms that don't even exist? "Master plan" ? Correct this! A error message should help the customer understand the issue.. NOT REFERENCE SOMETHING THAT DOES NOT EXIST...

Re: Arlo smart no master plan

nothroughroad — Sat, 29 May 2021 22:56:47 GMT

Onya mate, thanks for coming back to share the resolution. You're the best of us buddy 👍