topic Re: Payment wont accept - Tried several times in Arlo Smart

Payment won't accept. Only works if I enter new credit card info & make purchase directly.

cgyllenwaldt — Tue, 18 May 2021 16:07:26 GMT

I have tried to update credit card information several times. It work's if I enter new credit card and then make a purchase directly. When the monthly subscription comes it is a problem... or at least I get an e-mail about it. I have tried two different cards. I guess that there is a problem with authentication of the card since I'm based in another country (Sweden)? I don't know where to contact to get some help.

Re: Payment wont accept - Tried several times

dcfox1 — Mon, 17 May 2021 21:53:55 GMT

You can contact them in the "Contact us" link below the last post here.

Re: Payment wont accept - Tried several times

Kieranoc — Tue, 18 May 2021 09:21:02 GMT

I have the same issue getting notification of trouble processing the payment for your Arlo Smart plan but when log into account cannot edit card details.

Re: Payment wont accept - Tried several times

Pat01890 — Wed, 19 May 2021 16:47:34 GMT

Same issue here. Received an email asking me to update my payment details. Anyone update from your side on the issue ?

Re: Payment wont accept - Tried several times

cgyllenwaldt — Wed, 19 May 2021 16:48:50 GMT

No update yet... I tried on the chat bot no response yet... It was also a terrible chatbot.. 🙂

Re: Payment wont accept - Tried several times

Pat01890 — Wed, 19 May 2021 16:51:22 GMT

Thanks 😀

I may give them a call tomorrow

Re: Payment wont accept - Tried several times

Kieranoc — Wed, 19 May 2021 17:12:27 GMT

I used the chat box and got it to open a case for me. Worked well and they came back to me on the case within 24 hours

Re: Payment won't accept. Only works if I enter new credit card info & make purchase directly.

Linusl — Mon, 24 May 2021 09:35:35 GMT

Same here. Every month I get this warning email about expired card even though I updated my card months ago. Day after warning I get the receipt. Customer support asks me to login and click delete card and then add new problem is there is no delete card button when you have an active subscription, I can only edit the current card details and they are up to date and card expires in 2+ years.