topic Re: Cannot Subcribe to a Plan in Arlo Smart

Cannot Subscribe to Smart Plan. No option to subscribe?

geebee1932 — Tue, 18 May 2021 16:09:42 GMT

I have 4 Arlo pro cameras that record with no problem. I recently added an Arlo 3 camera to my system but cannot get it to record anything. I believe that I have to subscribe to a plan however in "my arlo" there's no option to subscribe. Have tried support 2 different times with no resolution. I reside in the United States. Hope you can help.

Re: Cannot Subcribe to a Plan

TomMac — Mon, 17 May 2021 17:21:51 GMT

Have you tried via the web access with browser ?

my.arlo.com under settings

Re: Cannot Subcribe to a Plan

geebee1932 — Mon, 17 May 2021 17:25:49 GMT

Yes I tried that as well.

Re: Cannot Subcribe to a Plan

Jonmrosen — Mon, 17 May 2021 22:12:41 GMT

Just figuring this all out myself... there's a different login view, it's not available in the dashboard. Go to https://www.arlo.com/en-us/arlosmart.html scroll down to bottom and select Subscribe now on the plan you want to go with. It will prompt you to login to your account.

Re: Cannot Subcribe to a Plan

Jonmrosen — Mon, 17 May 2021 22:14:08 GMT

Just adding it is very disappointing some products work fine with recording to library with limited time to live, but others REQUIRE subscriptions.