topic Re: I have no recordings All of a sudden Arlo Pro 2 in Arlo Smart

Arlo Smart - cloud stopped working

CP31 — Tue, 27 Apr 2021 22:33:29 GMT

We subscribed to the arlo plan that give us 30 days of recordings on cloud but today (4/27/2021) about two hours ago the cloud stopped working and we could not access our recordings! They worked if we accessed the videos through our hub and had to download them to the memory space in order to watch them. I saw that some people experienced the same problem earlier in December 2020. Could Arlo tell us what is really going on? Another account that associates with devices also showed the message saying that devices are not connected to AC power. Everything is all wonky today with Arlo.

Re: Arlo Smart

JamesC — Tue, 27 Apr 2021 22:33:04 GMT

CP31,

We've received similar reports through our support channel as well. The development team is currently reviewing these reports and will be providing an update on status.arlo.com shortly.

JamesC

I have no recordings All of a sudden Arlo Pro 2

Jackej — Tue, 27 Apr 2021 22:41:29 GMT

I have plenty of recordings but all I am seeing his a blank page that says no recordings, there is no recordings for any date.

Anyone else this problem pop up just today?

Arlo Pro 2

Re: I have no recordings All of a sudden Arlo Pro 2

CP31 — Tue, 27 Apr 2021 22:46:58 GMT

That is what happening to me today too. It shows "no recordings" on cloud storage. I hope Arlo will be able to solve this issue soon.

Re: I have no recordings All of a sudden Arlo Pro 2

JamesC — Tue, 27 Apr 2021 23:01:39 GMT

This issue should now be resolved. Please log out of the mobile app and log back in and check your library. Please let us know if you're still experiencing an issue.

JamesC

Re: I have no recordings All of a sudden Arlo Pro 2

CP31 — Tue, 27 Apr 2021 23:18:32 GMT

Thank you very much, James. I am glad everything is working properly again.

Re: I have no recordings All of a sudden Arlo Pro 2

Jackej — Wed, 28 Apr 2021 01:48:26 GMT

What I did just a little while after I posted here, is , I power cycled the base, that didn't work , then I logged out of my account , restarted my phone , logged back in and everything was working again, all is well