https://community.arlo.com/t5/Arlo-Smart/Discount-not-applied-and-no-resolution-was-made/m-p/1811219#M6764 <P>I've raised a support request about a month back which despite no resolution it was closed . I'd been requested to call the phone line but when I did I was subjected to very long waits and never got through. I left my call back number and nobody call me. Then the ticket was closed even after a request not to close it.</P> <P>&nbsp;</P> <P>I have since raised another ticket on the same issue. NOBODY has responded in any way. The ticket remains open.</P> <P>&nbsp;</P> <P>The issue is that ARLO enticed me to enter a new monthly billing of the Multi Camera Arlo Smart plan with a 25% discount for the first year. My account records show I've been changed to monthly billing, but at full price.&nbsp;</P> <P>&nbsp;</P> <P>How do I raise a complaint given nobody is acknowledging my issue?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 17 Feb 2021 18:34:53 GMT pymsa 2021-02-17T18:34:53Z https://community.arlo.com/t5/Arlo-Smart/Discount-not-applied-and-no-resolution-was-made/m-p/1811219#M6764 <P>I've raised a support request about a month back which despite no resolution it was closed . I'd been requested to call the phone line but when I did I was subjected to very long waits and never got through. I left my call back number and nobody call me. Then the ticket was closed even after a request not to close it.</P> <P>&nbsp;</P> <P>I have since raised another ticket on the same issue. NOBODY has responded in any way. The ticket remains open.</P> <P>&nbsp;</P> <P>The issue is that ARLO enticed me to enter a new monthly billing of the Multi Camera Arlo Smart plan with a 25% discount for the first year. My account records show I've been changed to monthly billing, but at full price.&nbsp;</P> <P>&nbsp;</P> <P>How do I raise a complaint given nobody is acknowledging my issue?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 17 Feb 2021 18:34:53 GMT https://community.arlo.com/t5/Arlo-Smart/Discount-not-applied-and-no-resolution-was-made/m-p/1811219#M6764 pymsa 2021-02-17T18:34:53Z https://community.arlo.com/t5/Arlo-Smart/Discount-not-applied-and-no-resolution-was-made/m-p/1811292#M6772 <P>Hi pymsa,</P> <P>&nbsp;</P> <P>Let me reach out to you via private message to gather more information from you.</P> Wed, 17 Feb 2021 18:35:16 GMT https://community.arlo.com/t5/Arlo-Smart/Discount-not-applied-and-no-resolution-was-made/m-p/1811292#M6772 JessicaP 2021-02-17T18:35:16Z