topic Re: Smart plan sign up woes in Arlo Smart

Signed up for $3.99/6 months but shows no plan?

larrygaia — Wed, 02 Dec 2020 18:08:36 GMT

so I signed up for that deal of $3.99 for 6 months for the smart plan. My card was charged I went to my app, it says no plan. So I call Arlo 2 weeks ago, they tried to have me enroll again, no luck, said they would call me back. Well no call so called again last Thursday. Same thing, they tried to give me a code, wouldn't work, so they said they would call me back with a new code. Its now Tuesday, no call back. Anyone have any suggestions as I'm worried I'll loose the promotion.

thanks,

Larry

Re: Smart plan sign up woes

JessicaP — Wed, 02 Dec 2020 18:07:49 GMT

Hey larrygaia,

Let me reach out to you via private message to gather more information from you.

Re: Smart plan sign up woes

larrygaia — Wed, 09 Dec 2020 12:32:08 GMT

still not resolved. I did get a call, was confirmed as being on the smart plan with the promotion at $3.99 for the first 6 months. However, my subscription shows I'm on a free trial for 3 months. I was told I couldn't do both so I chose the $3.99 option as that made more financial sense. Not sure what to do now.

Re: Smart plan sign up woes

JessicaP — Wed, 09 Dec 2020 19:16:36 GMT

Just to make sure, are you saying you're not seeing the Arlo Smart Subscription plan on your account?

Re: Smart plan sign up woes

larrygaia — Wed, 09 Dec 2020 21:45:15 GMT

correct, I'm on the free 3 month according to the app on my phone. Unless they start the subscription after the 3 month trial.

Re: Smart plan sign up woes

JessicaP — Thu, 10 Dec 2020 16:59:08 GMT

It should start after the three-month free trial. But if you like, I can help escalate your case for them to confirm for you.

Re: Smart plan sign up woes

larrygaia — Thu, 10 Dec 2020 23:08:30 GMT

please do because i've been told two different things and if I don't get the $3.99 offer after the 3 month trial, I want the $3.99 offer which is what I last agreed to.

Re: Smart plan sign up woes

JessicaP — Fri, 11 Dec 2020 15:30:01 GMT

I've escalated your case to the support team and they should contact you with the given information you gave me previously via private message.

Re: Smart plan sign up woes

larrygaia — Fri, 25 Dec 2020 12:06:50 GMT

for the record, even though I was contacted adn assured UI was on the special $3.99 promotion for 6 months, logging in still shows I'm on the 3 month trial.

Re: Smart plan sign up woes

JessicaP — Mon, 28 Dec 2020 16:04:22 GMT

I've escalated your case to the support team again and they should be contacting you through your case via email in regards to your Arlo Smart plan.