topic Smart Promo price disappeared!!! in Arlo Smart

Smart Promo price disappeared!!!

Mjbeuke — Sun, 01 Nov 2020 15:42:48 GMT

I bought the Arlo Ultras in June of 2019 that came with a 1-year from Smart Premier subscription that I used up until June 2020....

Sometime in May I got an email that was a promotional price of $6.49/month for 12 months for the 5-camera Smart Premier package - instead of the normal $9.99/month..... I jumped on it and everything was working fine - I was charged the correct 6.49/month for 2 months....

Sometime in September the credit card our account was setup on was stolen.... so we replaced it. Once replaced I went through all accounts tied to my old card to update them with the new credit card number - including my Arlo account.

Nothing was mentioned about the promo going away when I entered the new CC# - but I just noticed in my Arlo app it shows $9.99/month again..... and that's what I'm being charged.

So they randomly removed my 1-year discount just because there's a new CC#? Can I get my discount reapplied?

@JamesC @JessicaP

Re: Smart Promo price disappeared!!!

Mjbeuke — Mon, 02 Nov 2020 13:22:32 GMT

Has anyone else had this issue?

Re: Smart Promo price disappeared!!!

JessicaP — Mon, 02 Nov 2020 23:03:59 GMT

Hi Mjbeuke,

I would advise you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Smart Promo price disappeared!!!

Mjbeuke — Wed, 04 Nov 2020 02:03:34 GMT

Is there any way I could DM you to put a support ticket in?

Re: Smart Promo price disappeared!!!

JessicaP — Wed, 04 Nov 2020 16:59:09 GMT

I sent you a private message in regards to creating a support ticket. Hope to hear from you soon.