topic Recording to Hub not Cloud in Arlo Smart

Recording to Hub not Cloud

JehovasFitness — Fri, 16 Oct 2020 18:24:24 GMT

Same issue as happened before from someone else:

https://community.arlo.com/t5/Arlo-Ultra/sporadic-no-Arlo-smart-notifications-or-recordings-in-library/td-p/1748696/page/8

Can JamesC or someone else from Arlo look into this issue popping up again?

I get recordings to the hub, but not the cloud, sometimes just in one direction of movement, other times both directions.

Re: Recording to Hub not Cloud

HTSInc — Sat, 17 Oct 2020 15:09:10 GMT

I am having the same issue but my scenario and issue is a little different. In the App (android) I can see ALL of my devices BUT cloud recording stopped a few days ago (10/12/2020). Upon inspecting the MODE to Arm or Disarm devices only 3 cameras are listed and 2 Base Stations. Therfore, I can only create rules for the cloud recording on 3 of my cameras yet ALL 8 of my camera devices appear and work within the Device Listing (live view). The last recording from any device is 10/12/2020.

Re: Recording to Hub not Cloud

HTSInc — Sat, 17 Oct 2020 18:05:24 GMT

RESOLVED-I see now that mode rules are setup under the HUB now. My other devices don't use a HUB which is why they are listed seperately.