topic I was charged for Premium Video Recording for another year? Where to ask for refund? in Arlo Smart

I was charged for Premium Video Recording for another year? Where to ask for refund?

d3esaly — Fri, 09 Oct 2020 17:36:17 GMT

Hello,

I was just charged for one more year of Premium Video Recording but as there are new smart plans(Elite and Premiere), the Premium Video Recording is not necessary anymore.

But still they automatically charged me for another year... where can I ask for a refund as support is more or less hardware/software oriented.

Regards

Re: I was charged for Premium Video Recording... why?

JessicaP — Fri, 09 Oct 2020 16:38:34 GMT

Hi d3esaly,

You can contact the support team here: Arlo Support Team. You will find several options for contacting support in the provided link.

Re: I was charged for Premium Video Recording... why?

d3esaly — Sun, 11 Oct 2020 07:22:33 GMT

Thank you. I have seen that they gave me a credit for paid amount which I could use for different plans. Thank you

Re: I was charged for Premium Video Recording... why?

LandJS — Sun, 11 Oct 2020 20:21:56 GMT

Just keep in mind, if you change to a new plan you can't go back

Re: I was charged for Premium Video Recording... why?

d3esaly — Sun, 11 Oct 2020 20:28:26 GMT

I had a free one year plan and I bought Premium Video Recording for 4k cloud storage. Now with new plans you can buy 4k for a single camera so 4k is included in the plan already.