topic Re: Arlo App Keeps Crashing in Arlo Smart

Arlo app crashing on my iOS device

Jeremyjt — Fri, 21 Aug 2020 18:28:04 GMT

The app is crashing on my iOS device. Anyone else

Re: Arlo app crashing

StewartSF — Fri, 21 Aug 2020 06:55:19 GMT

Arlo App on iPhone X keeps crashing right after opening the App and now unusable. iOS been updated yesterday and so did the App. Deleted the App, complete shut down and restarted the iPhone, and then reinstall the app didn’t help.

Re: Arlo app crashing

aryehs — Fri, 21 Aug 2020 12:41:59 GMT

Happening to us as well after iOS update. App opens, we see our Arlo devices trying to load. Then it crashes.

Re: Arlo app crashing on my iOS device

JessicaP — Fri, 21 Aug 2020 18:29:04 GMT

Hi everyone,

Can you answer the following questions below?

What iOS device do you have?
What iOS version are you running?
What Arlo app version are you running?
Is this happening on both WiFi and/or cellular data?
Have you tried rebooting your iOS device to see if that helps?

Re: Arlo app crashing on my iOS device

Jeremyjt — Sat, 22 Aug 2020 02:05:45 GMT

Hello
Apple iPhone XR
iOS 13.6.1
Arlo app version 2.19
Occurs on both cellular and WiFi
I deleted the app, reinstalled, rebooted the Apple device, rebooted the base station, reset the home WiFi - nothing works. This started happening after the most recent updates to both iOS and Arlo app, which happened in close proximity to each other.

Re: Arlo app crashing on my iOS device

ThePickle — Sat, 22 Aug 2020 05:13:11 GMT

I’ve truly not had any issues with crashing on my device, which is odd given my Pro 3 system w/ Smart has been an utter disaster in pretty much every other way; including my first paid subscription (as of this past Tuesday), randomly vanishing, leaving me to again pay for Smart + CVR, for the second time this week (with emails to prove it). Anyways, I’ll get back on topic...

No instances of app crashes:
iPhone 11 Pro
iOS 14.0 Developer Beta 5
Used w/ both wifi and cellular
2.19 (990)

iPad Pro 12.9” (2020)
iPadOS 14.0 Developer Beta 5
Used w/ both wifi and cellular
2.19 (990)

Re: Arlo app crashing on my iOS device

nefertiti007 — Sat, 22 Aug 2020 10:51:14 GMT

I have noticed the same thing too.. Randomly says your arlo hub / cameras are offline, keeps connecting and disconnecting the app. shows me random old videos. shows 36+ unseen videos /recordings when i have seen them all

Re: Arlo app crashing on my device

--- — Sat, 22 Aug 2020 17:59:36 GMT

Hi JessicaP,

I have been having trouble with the mobile app for quite some while. It's sporadic, but relatively frequent. It was crashed on my device this morning. I performed a "Power Off & Restart". It seemed to work, but was crashed again next time I checked it. I turned the phone off, and then manually back on. It has been working again since.

My device is an LG Stylo4. Android version 8.1.0, June 01, 2020 patch level. I don't have *any* apps on it that didn't ship with it. Location is OFF. Facehole is disabled. I use it as a phone, I use txt messaging, and I browse the internet using Chrome. All the rest is idle. All the time.

Perhaps interestingly, my GF's iOS phone was also crashed this morning, and a power cycle fixed that too.

We have agreed to start sharing notes on when this happens. If it is random cross the two devices, then it's the app. If it is not, then it is ARLO. I bought this system because I was having security issues. If it doesn't work, I'd like all my money back. I work in the aviation biz, testing software to DO-178C specs. I wrote a flight simulation / test for a radar that ran for 1000 continuous hours on Windows7. I wish ARLO app would run for 1000 hours . . .

I have a solution: Fix it, and then stop dorking with it. That's how we do it on the aircraft.

Re: Arlo app crashing on my device

JessicaP — Mon, 24 Aug 2020 16:09:10 GMT

Hey Jeremyjt,

Thanks for that information. Could you also let me know when the crash exactly happens on your iPhone XR?

Hi nefertiti007,

Is this happening on the web client on your computer as well?

Hi ---,

What Arlo app version are you running on your LG Stylo4 and your girlfriend's iOS phone? And what iOS version is she running on her iOS phone?

Re: Arlo app crashing on my device

Jeremyjt — Mon, 24 Aug 2020 17:39:54 GMT

As soon as I try to start the app and connect to the cameras, it crashes after about 2-3 seconds. The cameras all show disconnected or offline; however I know they are not offline because I’m still getting push notifications on motion alerts.

Re: Arlo app crashing on my device

nefertiti007 — Mon, 24 Aug 2020 19:13:14 GMT

Hi All,

I managed to resolve mine by deleting the app and reinstalling it.

I am on iPhone Xs ios 13.6.1

Re: Arlo app crashing on my device

Jeremyjt — Mon, 24 Aug 2020 19:24:11 GMT

I just tried deleting the app again, resetting the phone and reinstalling the app. That did not work for me. App still crashing.

Re: Arlo app crashing on my device

JessicaP — Mon, 24 Aug 2020 21:55:23 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo app crashing on my device

Jeremyjt — Tue, 25 Aug 2020 03:27:07 GMT

I have a support ticket filed under #41881033. I have not heard back from them yet.

Re: Arlo app crashing on my device

nefertiti007 — Tue, 25 Aug 2020 03:29:30 GMT

APP version 2.19.1 (992) just got released on 19/08/20 and i got it today here in NZ

Re: Arlo app crashing on my device

JessicaP — Tue, 25 Aug 2020 15:33:42 GMT

Hey Jeremyjt,

I've escalated your case to the support team and they should reach out to your case via email.

Re: Arlo app crashing on my device

SoyBoy26 — Tue, 25 Aug 2020 16:36:21 GMT

Hi Jessica - Just FYI I commented in a separate thread that the mobile app has been borderline unusable for me as well. Also iOS 13.6.1. Takes forever to load, crashes frequently, etc. Started in the last couple weeks with both Arlo app and iOS updates, similar to the issues described earlier in this thread.

Re: Arlo app crashing on my device

Jeremyjt — Wed, 26 Aug 2020 16:37:44 GMT

App still crashing and not useable on my device. I have not heard from support yet.

Arlo App Keeps Crashing

Tamkin — Wed, 26 Aug 2020 19:23:28 GMT

I have the latest Apple IOS and I cannot open the Arlo App on my phone. When I click on the App it crashes. Is anyone else experiencing this issue?

Re: Arlo App Keeps Crashing

dcfox1 — Wed, 26 Aug 2020 19:45:50 GMT

Did you update again to 2.19.2 that was just released? This is the second release in the last couple days.