topic Re: Arlo smart subscription - wont accept credit card. Says "must enter credit card" in re in Arlo Smart

Arlo smart subscription - wont accept credit card. Says "must enter credit card" in red text.

XIX — Tue, 19 May 2020 21:36:45 GMT

I am trying to get a Smart subscription (trial first but tried normal as well) activated and when I enter my credit card details it still says "must enter credit card" in red text.

Have tried multiple cards of different types and it makes no difference. It seems it doesnt recognise that a card number is entered?

Re: Arlo smart subscription - wont accept credit card

jguerdat — Mon, 18 May 2020 12:55:13 GMT

I've found that each time I have to enter info I have to re-enter the CC number completely, even though it appears to be saved.

Re: Arlo smart subscription - wont accept credit card

XIX — Mon, 18 May 2020 13:13:31 GMT

I have tried entering the card and re entering and it has made no difference.

Re: Arlo smart subscription - wont accept credit card

StephenB — Mon, 18 May 2020 14:43:29 GMT

@XIX wrote:
I have tried entering the card and re entering and it has made no difference.

Make sure all the fields on the form are correctly filled out. If I remember correctly it will silently reject if there's something missing. Though it's been a while, so I might be wrong on that.

Re: Arlo smart subscription - wont accept credit card

XIX — Mon, 18 May 2020 15:07:04 GMT

Everything is entered and reentered correctly, it simply says "you must enter a credit card number" and that error remains and it wont allow to complete the payment info.

Re: Arlo smart subscription - wont accept credit card

jguerdat — Tue, 19 May 2020 13:02:10 GMT

If trying the app and multiple browsers provides the same problem, use the Contact Support link at the bottom here.

Re: Arlo smart subscription - wont accept credit card. Says "must enter credit card" in re

Greg-ch — Fri, 28 Aug 2020 09:14:36 GMT

I've got exactly the same issue. I've entered all my details including different credit cards and every time it doesn't seem to recognise that I have actually entered a valid number. Frustrating.

I've lodged a ticket 10 days and got no response.

I tried to call but got no answer.

At this point I'd love to walk back into a shop and give them back... unfortunately I've just finished the 12 month free trial and my warranty has expired...

At this point in time I won't be buying Arlo any more...

Re: Arlo smart subscription - wont accept credit card. Says "must enter credit card" in re

peakes00 — Tue, 08 Sep 2020 01:16:13 GMT

I am having the exact same issue... our free trial has ended, have been trying for over a month to sign up for a subscription... tells me credit card details are incorrect... have live chatted with them and all I got was "we have had numerous customers experiencing the same issue" and that they were trying to fix it... I still can't sign up... they don't answer their phones... and I am SOOOOOO over it! Glad to hear I'm not the only one experiencing this problem.