topic Re: How to get Billing/invoice? in Arlo Smart

How to get Billing/invoice?

Corvae — Thu, 04 Jun 2020 17:21:51 GMT

I am very frustraited with the difficulty JUST to get get an invoice? Anyone else have this problem

1) I look at Arlo.com with no invoice option.

2) Look at the support site and told that I need to contact support to get an invoice

3) I call, but there is no customer support opition, just technical support.

It should not be so hard JUST to get an invoice!!!

To add insult to injury I was asked to fill out a form to indicate how satisfied I am with the website. Well, that provided an error and did not take my response.

Re: Billing/invoice

JessicaP — Thu, 04 Jun 2020 16:49:19 GMT

Hi Corvae,

Let me reach out to you via private message to gather some information from you.

Re: Billing/invoice

colmg80 — Mon, 03 Aug 2020 02:49:48 GMT

I need the monthly CVR invoice for my company account also. How come this has never been added as a feature. Its been request for nearly 2 years now????

Re: Billing/invoice

JessicaP — Mon, 03 Aug 2020 14:38:44 GMT

Hi colmg80,

To obtain an invoice, please contact the Support Team where they can provide this for you. You will find several options for contacting support in the provided link.

Re: Billing/invoice

Masse — Wed, 05 Aug 2020 01:58:08 GMT

Hi
I do not know why thats not possible to get a specification of the bill of the smart plan in a pdf or similar monthly and a oversight of the year to use in my accounts in my company where I use my cameras?

Re: Billing/invoice

colmg80 — Wed, 05 Aug 2020 06:15:21 GMT

Okay, so your enquiry should go to Ecomm team.......general support channels can't really help you.

Re: How to get Billing/invoice?

emasso — Mon, 17 Aug 2020 20:13:57 GMT

Got the same problem, no place to get your bill

Re: Billing/invoice

JessicaP — Mon, 17 Aug 2020 20:34:40 GMT

Hi Masse, colmg80, emasso,

Let me reach out to you via private message to gather more information from you.

Re: Billing/invoice

Masse — Tue, 18 Aug 2020 15:59:18 GMT

Send me a e Mail to my private massage at my adress

Re: How to get Billing/invoice?

shootsta — Fri, 21 Aug 2020 03:12:25 GMT

Yes! Every month we have to chase (for about 2 months) to get that invoice.. over and over again

Re: How to get Billing/invoice?

Masse — Mon, 24 Aug 2020 19:29:08 GMT

Thats sadly that they do not have billing information on my personal site in a pdf format with all nessesary information as Vat number Organization number etc

Re: Billing/invoice

colmg80 — Tue, 25 Aug 2020 00:28:06 GMT

Monthly invoices still not forthcoming. They even closed off the case without coming to a resolution. Since Arlo has moved my data to Cork, Ireland, they are in breach of the EU regulations relating to eInvoicing. In accordance with the regulations, I will be making a complaint to the Commerce Commission in Ireland, to investigate and place financial breaches on Arlo. I would strongly recommend everyone who has not received regular invoicing to also make complaints to ensure that Arlo adheres to their obligations for supplying invoices.

Re: Billing/invoice

colmg80 — Tue, 25 Aug 2020 15:16:25 GMT

For a Complaint regarding service the companies address in Ireland is:

First Floor Building 3 University Technology Centre Curraheen Road

Cork,Ireland

Corporate Office Phone

353 21 2333 200

Corporate Office Fax

353 21 2333 299

Also contact Competition and Consumer Protection Commission. They will even accept complaints on Facebook or Twitter.

Re: Billing/invoice

bschon — Tue, 15 Sep 2020 08:13:15 GMT

I have the same issue as the others in this thread - I need a monthly invoice for my accounting.

How do I get this sent to my inbox every time the subscription is paid?

Re: Billing/invoice

colmg80 — Tue, 15 Sep 2020 23:15:02 GMT

Seriously - This has to be sorted. Customers are now telling you Arlo you are starting to fail in your subscription product delivery. I am seriously looking at creating a push process to my Google Drive from my base so that I can still keep my videos and not pay a subscription fee. I would rather increase my google drive, at least I know I will get an invoice from them.

Time to be creative to a problem that could have been fixed by Arlo

Re: How to get Billing/invoice?

kerrylc — Thu, 24 Sep 2020 13:37:30 GMT

I have the same issue. I was told by support that the invoice can be found inside the app. If it is indeed there, it's exceptionally well hidden. Any chance of getting a screen shot to point people in the right direction?

Edit: On the phone with CS right now, they tell me that the engineering department is still working on this feature so I may need to request an invoice. This contradicts what I was told about it being available in the app.

Re: How to get Billing/invoice?

chrchr — Sun, 27 Sep 2020 10:56:24 GMT

Same issue here. I didn t receive my invoice this month.

Re: How to get Billing/invoice?

Corvae — Sun, 27 Sep 2020 11:22:20 GMT

Me too, and this time I haven’t even gotten a reply from support to manually give me one.

Re: How to get Billing/invoice?

kerrylc — Thu, 01 Oct 2020 13:52:03 GMT

I had to call the support line and speak to a CS agent in order to get an invoice emailed for Aug. and Sept. My support ticket was ignored.

Re: How to get Billing/invoice?

Corvae — Thu, 01 Oct 2020 14:04:03 GMT

My support ticket got acknowledged after more than a week. The agent apologized and said they were transitioning to a new system After several days of waiting, I got on support chat and they got my receipt for me. The process is still too complicated.