topic Arlo smart - manage cameras does nothing in Arlo Smart

Arlo smart - manage cameras does nothing

Charlesknight — Sun, 09 Aug 2020 11:23:11 GMT

I have an arlo smart subscription - the 'manage camera' button does nothing (app, any browser I try) and it says that I have

0 of 2 camera(s) participating.

I have the original cameras whatever model number they might be...

Suggestions?

Re: Arlo smart - manage cameras does nothing

ShayneS — Mon, 10 Aug 2020 23:18:30 GMT

Hi @Charlesknight

It appears you have the basic plan. If you would like the cameras to participate in smart features you would have to upgrade the subscription plan.

Re: Arlo smart - manage cameras does nothing

Charlesknight — Tue, 11 Aug 2020 08:29:52 GMT

If that is the case why does it say the plan expires on the 24th November?

Re: Arlo smart - manage cameras does nothing

ShayneS — Tue, 11 Aug 2020 19:41:46 GMT

Which subscription are you paying for? Do you mind sending me a direct message with your primary email you used when creating your account?

Re: Arlo smart - manage cameras does nothing

Retired_Member — Mon, 17 Aug 2020 12:33:10 GMT

I have this same problem. I’m being charged monthly and it says, “0 of 4 camera(s) participating.” Went on vacation and just noticed.11 months of paying for a service that has not worked. SMH

Re: Arlo smart - manage cameras does nothing

ShayneS — Mon, 17 Aug 2020 19:21:50 GMT

Hi @Retired_Member

Do you mind Direct messaging me with your Admin email you used when setting creating your account?

Smart Alerts Not Working

Retired_Member — Sun, 20 Dec 2020 21:29:13 GMT

I've been paying for a Smart Alert Subscription for almost a year. But I have yet to receive any alerts. I don't get them because I can't seem to add cameras. It says 0 out of 4 cameras are subscribed. But when I click to try to add, nothing happens. I am receiving at a discount. Therefore, I don't want to unsubscribe and subscribe again. Which is a solution I believe I read somewhere. What is an alternative so I don't lose the discount? Or is this impossible and I need to go with cameras from a different company. Because at this point, I feel that is the way to go.