topic Did anyone gets their Arlos activated on their three months trial? in Arlo Smart

What Free Trial?

Reallyconfused — Sun, 05 Jul 2020 01:58:07 GMT

What is going on now???
All five of my cameras, if I open the settings page, have a big banner which says:
“3 month trial active”
What is this???
Which trial? Did I request a 3 month free trial? No! What is the trial of? I’m so confused.

Maybe it’s the free trial of the activity zones still not working and the Smart Notifications also not working again. That must be what it is. How sad!!!
Can anyone explain?

Re: What Free Trial?

jguerdat — Sun, 05 Jul 2020 12:38:39 GMT

What cameras do you have? Anything newer than the Pro 2 require subscriptions so get a 3 month trial when first installed.

Re: What Free Trial?

Reallyconfused — Sun, 05 Jul 2020 14:27:36 GMT

They are all Pro 2’s. They have been up for a year so it’s not an issue of a new installation. And I am running a paid subscription already.
Funny thing is those banners have gone away again.
Why do I have a sinking feeling that there is a mix up coming with my plan any day now.
Hey, maybe that’s why all of my paid features don’t work again!
(A bit of sarcasm there 😜)

Re: What Free Trial?

dcfox1 — Sun, 05 Jul 2020 18:49:42 GMT

My activity zones (for the most part) and smart notifications have been working fine since the updates.

Re: What Free Trial?

Reallyconfused — Sun, 05 Jul 2020 19:16:47 GMT

Must be nice!

Re: What Free Trial?

jguerdat — Mon, 06 Jul 2020 12:48:14 GMT

It would appear that you have a "legacy" plan which may be the root of your issue. The introduction of the new plans has caused many issues with folks still on the older plans. You may need to unsubscribe to the existing plan(s) and get the new ones to resolve this.

Re: What Free Trial?

Reallyconfused — Mon, 06 Jul 2020 12:55:33 GMT

I did that several weeks ago when they told me they fixed the Activity Zone problem. (Which is still not working correctly.)
No legacy plan here.

Re: What Free Trial?

Reallyconfused — Thu, 16 Jul 2020 00:41:05 GMT

It’s back again. Any Arlo people reading this have any idea why it says

“3 month trial active” when I open any of the settings pages on all my cameras?

I am not on any trial that I know of, unless it’s Arlo way of covering my costs for all the on going issues I’m having! Three free months would almost be appropriate.

Re: What Free Trial?

ShayneS — Thu, 16 Jul 2020 16:44:44 GMT

Hi @Reallyconfused

Is it possible to provide a screenshot of when this banner appears?

Re: What Free Trial?

Reallyconfused — Thu, 16 Jul 2020 17:12:48 GMT

It’s in my last post. Look above your post

Re: What Free Trial?

Reallyconfused — Thu, 16 Jul 2020 20:28:40 GMT

.....and the banner is gone again! I would love to know what is going on.

Did anyone gets their Arlos activated on their three months trial?

ant — Thu, 16 Jul 2020 20:35:38 GMT

I just noticed it when viewing Arlo's settings in my iPhone 6+ (iOS v12.4.8), but I didn't see it on my web browser (http://my.arlo.com) on my decade old, updated 64-bit W7 HPE SP1 PC. Is it a new bug?

Or did Arlo force this? I hope it wasn't an accident from user error because I don't want to pay after its n trial ends if it is forced. I didn't see this last night when changing settings too. I do not see any different? This was with both Pro 2 and original models. Is Arlo forcing free users to subscribe now? 😞

Thank you for reading and hopefully answering soon. 🙂