topic Re: Arlo Base online but cannot connect in Arlo Smart

Arlo Base online but cannot connect

giuseppepesce — Wed, 31 Oct 2018 11:06:52 GMT

Hi,

my Arlo base and camera were just working fine. Suddenly the app says that the station is offline.

I tried to rest the system and the station shows the internet LED green but the app still sees is offline.

What can I do?

Thanks

Re: Arlo Base online but cannot connect

TomMac — Wed, 31 Oct 2018 11:57:01 GMT

test the system on a PC with a browser (https://arlo.netgear.com/) to see if it's the app or the system

Re: Arlo Base online but cannot connect

giuseppepesce — Wed, 31 Oct 2018 12:08:21 GMT

Thanks for the quick reply.

Yes, it's the same on the app and on the browser of the PC.

Re: Arlo Base online but cannot connect

TomMac — Wed, 31 Oct 2018 12:10:48 GMT

The next easy thing to do is a power button reboot...off then on, wait about 2-3 mins to come back online

Re: Arlo Base online but cannot connect

giuseppepesce — Wed, 31 Oct 2018 13:15:18 GMT

i did it and unfortunately nothing changed.

Re: Arlo Base online but cannot connect

ShayneS — Thu, 01 Nov 2018 18:28:16 GMT

giuseppepesce,

What are the status LEDs displaying on the base station after you rebooted it?

Re: Arlo Base online but cannot connect

giuseppepesce — Sun, 04 Nov 2018 20:03:50 GMT

Hi,
First 3 LEDs are fixed green: power, internet and cameras..

Re: Arlo Base online but cannot connect

ShayneS — Mon, 05 Nov 2018 16:42:09 GMT

giuseppepesce,

Have you checked over WIFI or cellular data?

Re: Arlo Base online but cannot connect

giuseppepesce — Mon, 05 Nov 2018 18:07:34 GMT

My internet provider updated the router firmware without letting me know and therefore the porta were blocked.
I checked and open the ports so now everything works well.
Thanks for the help and support.

Re: Arlo Base online but cannot connect

ShayneS — Tue, 06 Nov 2018 18:26:58 GMT

giuseppepesce,

You are welcome!