topic Re: Smart service code in Arlo Smart

Smart service code

Cobb_arlo2020 — Tue, 04 Feb 2020 00:07:49 GMT

Where do I find the smart service code

Re: Smart service code

ShayneS — Tue, 04 Feb 2020 19:37:35 GMT

Hi @Cobb_arlo2020

May I ask what you are trying to achieve? Can you please provide a little more detail regarding this inquiry?

Re: Smart service code

Toddg124 — Sun, 09 Feb 2020 00:27:15 GMT

The app setup asks for it. I have the same question. It says to look at receipt. It's not clear on the receipt.

Re: Smart service code

ShayneS — Mon, 10 Feb 2020 21:26:41 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Smart service code

BJT44 — Sun, 08 Mar 2020 03:25:39 GMT

I just bought my arlo Ultra today, whetebis the smart service code on the receipt to set up the 1 year plan?

Re: Smart service code

ShayneS — Mon, 09 Mar 2020 20:51:48 GMT

Hi @BJT44

Have you created your account and set up your system yet?

Re: Smart service code

BJT44 — Tue, 10 Mar 2020 02:19:35 GMT

Yes, already returned it back to store.

Re: Smart service code

MGriff — Tue, 14 Apr 2020 00:14:06 GMT

Did you find the smart code for the free service cause im having a little trouble finding it

Re: Smart service code

ShayneS — Tue, 14 Apr 2020 16:56:27 GMT

Hi @MGriff

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Smart service code

MGriff — Thu, 16 Apr 2020 01:28:44 GMT

Thank you

Re: Smart service code

Easaballer — Sun, 12 Jul 2020 19:49:17 GMT

Where do I find my your Arlo Smart service code.

Re: Smart service code

dcfox1 — Sun, 12 Jul 2020 20:11:12 GMT

@Easaballer This is an old thread and seems to be confusion on what the service code is. What model camera do you have that is requesting this and is this a new set up?

Re: Smart service code

MGriff — Sun, 12 Jul 2020 20:59:53 GMT

Yes it’s a new setup

Re: Smart service code

dcfox1 — Sun, 12 Jul 2020 21:08:27 GMT

What model camera? Some models come with a free trial to the smart plan. We need some details of your situation for someone to help you.

Re: Smart service code

ortizd56 — Thu, 24 Sep 2020 19:32:35 GMT

Need to find Arlo smart code for my new camera system before i subscribe.

Re: Smart service code

ShayneS — Fri, 25 Sep 2020 16:08:58 GMT

Hi @ortizd56

Which camera package did you purchase?

Re: Smart service code

BodieNDoyle — Sun, 03 Jan 2021 01:06:07 GMT

I am trying to subscribe to an Arlo Smart plan. There is a question right at the start - Did you purchase Arlo Smart from a retail store? with a link "Enter Arlo Smart Code".

Apparently there is a 16 digit code which is to be found on the retailer's receipt. I cannot find any such code on my receipt (JB HiFi).

How should I obtain the code?

Re: Smart service code

ShayneS — Mon, 04 Jan 2021 21:00:24 GMT

Hi @BodieNDoyle

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Smart service code

Anonymous_Arlo — Tue, 09 Mar 2021 23:31:05 GMT

I too experienced similar issues when setting up two Pro3 units n a FloodLight unit. Prompted during initial setup on Iphone app with an offer of 35% discount on Smart Plan. Blew past that to complete setup. Now, I cannot locate a discounted subscription. Will be supremely unhappy if there is not a discount available as the 90 day trial expires

Referenced Smart Codes ( 16 digit, no where to be found ); Purchased from Amazon...

Did an online chat trying to find promo/discount codes.

Arlo Support pointed me to a phone number because it was a sales question.

Arlo Sales folks pointed me to the technical team because it was a support question. Sales folks did indicate I would receive an email "promotion" before the 90 day trial expired.

All very circular and very annoying.

Given number of posters posing similar questions, could the moderator please reach out to the Arlo Support n Sales teams and post a resolution to the Smart Codes conundrum.

-With best regards for all

Re: Smart service code

ShayneS — Tue, 06 Apr 2021 22:50:03 GMT

HI @Anonymous_Arlo

I see your account has the 3 month trial started Do you have your cameras selected/activated under the Settings > Arlo Smart > Smart notifications?