topic Cannot check subscription to update payment method in Arlo Smart

Cannot check subscription to update payment method

Chipco — Mon, 22 Jun 2020 16:01:50 GMT

Hi Arlo Team,

I cannot check my subscription in order to update my payment method. The my.arlo.com site isn’t working very well and hasn’t for a while. I can see and edit my profile but not my plan information. What’s up?

Thanks

Re: Cannot check subscription to update payment method

jguerdat — Tue, 23 Jun 2020 12:50:10 GMT

I use the web site all the time and it's working fine. Try a different computer or at least a different browser. Clearing the browser cache and the Arlo site cookies may also help.

You can also use the app if you have a mobile device.