topic Re: Free one year Premier subscription in Arlo Smart

Free one year Premier subscription

Ralphyman — Sun, 05 Jan 2020 12:25:40 GMT

Hello,

Long time Arlo user, got a 4 set Ultra system and upon installing got notified that my one year free premium subscription was now active.. all good so far..
Upgraded to Elite to benefit from the 4K storage and was quite surprised to pay for the full price immediately..

Shouldn’t there be some kind of rebate accounting for the one year free Premium plan?

Re: Free one year Premier subscription

ShayneS — Mon, 20 Jan 2020 18:06:45 GMT

Hi @Ralphyman

I will be reaching out to you via PM with further details.

Re: Free one year Premier subscription

Whythefus — Sat, 13 Jun 2020 02:21:53 GMT

I have same question re new purchase of ultra cameras with the one year free smart and the elite 4K cameras needing elite to utilize their usefulness

Re: Free one year Premier subscription

Whythefus — Sat, 13 Jun 2020 02:22:31 GMT

I have same inquiry

Re: Free one year Premier subscription

ShayneS — Mon, 15 Jun 2020 16:33:17 GMT

@Whythefus

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support