topic Re: Push Notifications Won't Stop For Audio (When Set to Motion Only) Even When Turned Off in Arlo Smart

Have Arlo Smart Premier and unchecked animal and motion icon alerts but getting alerted

meddo1963 — Wed, 11 Mar 2020 14:41:59 GMT

I have the Arlo Smart premier, which is either not smart or smarter than I

I have un-checked the animal and motion icon alerts. But it keeps alerting me with both with multiple recordings. Why ????

Re: Disable recording when deselecting Animal Smart Notifications

JessicaP — Thu, 12 Mar 2020 22:24:59 GMT

Hi meddo1963,

Could you elaborate more on what you mean with getting alerts with multiple recordings when uncheckng the animal notification and motion icon alert?

Re: Disable recording when deselecting Animal Smart Notifications

meddo1963 — Fri, 20 Mar 2020 01:25:51 GMT

In the smart Notifications in settings, you can edit the motion alerts. I have the animal un-check, I do not want it to see animals. But with this un-checked, it still alerts me for animals. I have a mid size shepard that sets it off all the time. I only want it to recognize people and cards

Re: Disable recording when deselecting Animal Smart Notifications

meddo1963 — Fri, 20 Mar 2020 01:27:30 GMT

People and cars, sorry misspeld

I want it to record for people and cars only, not animals

Re: Disable recording when deselecting Animal Smart Notifications

JessicaP — Fri, 20 Mar 2020 14:44:50 GMT

Have you tried toggling the Smart notifications by toggling off and on? Also try this through the web client on your computer.

Re: Disable recording when deselecting Animal Smart Notifications

meddo1963 — Mon, 23 Mar 2020 17:04:27 GMT

Yes, I tried that over the weekend, same results
Keeps seeing the animals when I turned it off

Re: Disable recording when deselecting Animal Smart Notifications

JessicaP — Wed, 25 Mar 2020 14:33:17 GMT

You can try to reboot your Base Station or SmartHub to see if that'll help. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Thu, 26 Mar 2020 12:44:10 GMT

JessicaP. Could you please look into this personally as I too have this same issue. The stock answer to "contact customer support" will only result in them asking us if we have done all the same things we have already done. And then they will open yet another ticket which will go un acted on for weeks.

I am sure all of us Arlo customers are more than familiar with the "unpair/pair/reboot/unplug...etc. mantra. We do it in our sleep these days.

Please look into this and let us know what is being done to correct it.

Re: Disable recording when deselecting Animal Smart Notifications

meddo1963 — Thu, 26 Mar 2020 18:16:21 GMT

Yes, it would be great if You Jessica solved this. I am paying for a yearly subscription that is not delivering as it says. I have re-contacted customer service only for them to say they'll get back with me ??? It sounds like quit a few people are having this issue. I have done everything you requested with no resolution. Thanks

Re: Disable recording when deselecting Animal Smart Notifications

JessicaP — Fri, 27 Mar 2020 14:33:56 GMT

Hey Reallyconfused and meddo1963,

Try to change your Smart settings again and wait for 30 minutes and try testing again to see if that helps.

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Fri, 27 Mar 2020 14:51:01 GMT

Again? Don't you think I have done exactly that over and over? I think Arlo is missing the point here.

Re: Disable recording when deselecting Animal Smart Notifications

meddo1963 — Fri, 27 Mar 2020 16:26:15 GMT

I have done that multiple times, all with the same outcome. It does not work, it will alert me to animals. It alerts me with my dog or cats. 90% of my alerts are from animals. I have tried the website and phone, multiple times.

This needs to be fixed, I paid for the smart subscription to be able to edit what alerts me. It doesn't work.

I've tried everything you suggested multiple times, needs to be fixed.

Thanks

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Fri, 27 Mar 2020 16:58:01 GMT

I am very close to cancelling my “smart” plan. I would be a fool to continue paying good money for bad service which does not work.
It’s irritating enough that I need to keep pulling down cameras to delete and pair again just to keep them working on a basic level

Re: Disable recording when deselecting Animal Smart Notifications

JessicaP — Fri, 27 Mar 2020 23:10:04 GMT

We appreciate both of your patience in regards to this. Our development team is looking into this and would like to verify if the issue is still persisting for you both.

Re: Disable recording when deselecting Animal Smart Notifications

meddo1963 — Sat, 28 Mar 2020 00:45:24 GMT

Yes, I am still having this problem.

and Yes, I did as you ask with no fix

Please, lets get this resolved ASAP

Thank You

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Sat, 28 Mar 2020 01:45:25 GMT

Yes. It’s been an issue for some time now. The usual “fix” does nothing.

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Sat, 28 Mar 2020 15:06:02 GMT

This

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Sat, 28 Mar 2020 15:15:56 GMT

https://my.arlo.com/hmsweb/users/library/share/link/D95BB1326BF3259C_202003

Re: Disable recording when deselecting Animal Smart Notifications

Reallyconfused — Sat, 28 Mar 2020 15:19:42 GMT

So there is a screen capture of the settings for my "Smart" service which is costing me money. And also a link to the video which I am alerted to even though I should not be.

Re: Disable recording when deselecting Animal Smart Notifications

StephenB — Sun, 29 Mar 2020 14:35:00 GMT

@Reallyconfused wrote:

So there is a screen capture of the settings for my "Smart" service which is costing me money. And also a link to the video which I am alerted to even though I should not be.

The settings don't affect recordings (everything is still stored). But they should disable animal alerts.

Did the alert say an animal was detected? Or did it say something else?

You might also try disabling "all other motion".