topic Re: Smart Actions not working in Arlo Smart

Smart Actions not working

joehobo — Mon, 04 May 2020 22:13:27 GMT

My 3 month trial was ending. Smart Actions had been working pretty well, so I decided to pay for the subscription. But since the trial ended Smart Actions is no longer identifying people, animals, vehicles. I can see my subscription is active and setup for both my Pro 3 cameras in the app. Is there another step I need to take to get it working?

Re: Smart Actions not working

ShayneS — Mon, 04 May 2020 22:13:01 GMT

Hi @joehobo

Are you still experiencing this issue?

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Smart Actions not working

joehobo — Tue, 05 May 2020 23:35:26 GMT

Hi @ShayneS,

I got it working now. For a period of time, the ARLO SMART section in settings was not showing up. I checked again the following day and that section showed up, so I was able to setup the Smart Actions again.

Thanks for the follow up.