topic Re: Arlo smart plan 30 day recording missing in Arlo Smart

Arlo smart plan 30 day recording missing

vivekgreets — Sat, 25 Apr 2020 12:08:43 GMT

Hi, I have a Arlo Smart plan for my 3 Arlo Pro 2 cameras. I can only see last 14 days recording instead of 30 days. I am see smart notifications enabled. Any known issues or I am missing something?

Re: Arlo smart plan 30 day recording missing

ShayneS — Mon, 27 Apr 2020 23:03:59 GMT

Hi @vivekgreets

I see you currently have the Arlo No Subscription option. This plan allows for 7 days rolling recordings in 1080p. I have provided more details regarding this here. What are the available Arlo subscription plans and how much cloud recording is available?

Re: Arlo smart plan 30 day recording missing

vivekgreets — Mon, 27 Apr 2020 23:06:55 GMT

@ShayneS - I have a Arlo Smart plan and I am paying 7.99 AUD monthly for it. I do have the receipts. I received a respones from your team to change my plan to a new plan which is not a satisfactory response as it will double my charges. I plan to cancel my subscription if I don't get a right resolution.

Re: Arlo smart plan 30 day recording missing

ShayneS — Mon, 27 Apr 2020 23:18:43 GMT

Please contact the Support Team to further investigate this issue with your subscription. You will find several options for contacting support in the provided link. Arlo Tech Support