topic Unable to activate 3 month trial for Arlo Pro cameras in Arlo Smart

Unable to activate 3 month trial for Arlo Pro cameras

hnup — Tue, 07 Apr 2020 22:48:31 GMT

Just added 2 new cameras.

unable to activate 3 month free trial.

smart notifications don't work.

the cameras show up in my account under "My Devices".

but do not show up under active cameras under "Manage Arlo Smart"

Re: unable to activate 3 month trial for arlo pro cameras

JessicaP — Tue, 07 Apr 2020 22:47:51 GMT

Hi hnup,

Did you get an error when trying to activate your three-month subscription free trial?

Re: unable to activate 3 month trial for arlo pro cameras

hnup — Wed, 08 Apr 2020 13:16:50 GMT

No. I din't get anything

Re: unable to activate 3 month trial for arlo pro cameras

JessicaP — Mon, 13 Apr 2020 14:10:20 GMT

I would suggest to contact the Support Team so they can look into this further. You will find several options for contacting support in the provided link.

Re: unable to activate 3 month trial for arlo pro cameras

hnup — Tue, 14 Apr 2020 15:07:06 GMT

Contacted Support Team on April 8, 2020.

Still waiting for a reply.

Re: unable to activate 3 month trial for arlo pro cameras

JessicaP — Tue, 14 Apr 2020 20:10:09 GMT

Let me reach out to you via private message to gather more information from you.

Re: unable to activate 3 month trial for arlo pro cameras

hnup — Wed, 15 Apr 2020 17:03:00 GMT

Sure.

That would be appreciated.

Re: unable to activate 3 month trial for arlo pro cameras

JessicaP — Fri, 17 Apr 2020 14:36:16 GMT

I reached out to you via private message last Tuesday (Apr 17) but have not heard back from you. I'll wait for your reply through private message.

Re: unable to activate 3 month trial for arlo pro cameras

hnup — Wed, 22 Apr 2020 21:41:54 GMT

A member of the Support Team contacted me today, and I learned that only the video doorbell is covered by the three month trial period. The cameras and other devices are not. That is why the smart features on the cameras are not available,

unless you have a subscription plan.