topic Subscription error when purchasing a single camera plan in Arlo Smart

Subscription error when purchasing a single camera plan

quackman — Fri, 03 Apr 2020 19:56:43 GMT

I'm trying to add my Arlo Video doorbell for a single camera subscription, but I get an error every time that the transaction cannot be processed and the price shows up as $N$N or something like that. The coding is messed up again. Please fix.

Re: Subcription error

ShayneS — Fri, 03 Apr 2020 19:55:21 GMT

Hi @quackman

Are you still experiencing this issue with purchasing a subscription?

Re: Subcription error

quackman — Sat, 04 Apr 2020 00:47:21 GMT

It happens when trying to add a smart premier subscription for a single camera add-on. It’s still happening. I can’t add a subscription for my video doorbell.

Re: Subcription error

ShayneS — Mon, 06 Apr 2020 19:04:34 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support