topic Help with subscribing to a Plan in Arlo Smart

Help with subscribing to a Plan

ab21au — Tue, 31 Mar 2020 17:34:18 GMT

For several days on numerous devices and several browsers I cannot get it to accept any of my credit cards (which I regularly use elsewhere) and therefore I cannot proceed any further. I am from one of the listed countries (Australia).

I get reminders about subscription but I cannot. I have tried on iPad, pc, Mac and several different browsers and always get the same problem.

Re: Sign Up to a Plan

ShayneS — Tue, 31 Mar 2020 17:34:42 GMT

Hi @ab21au

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Sign Up to a Plan

ab21au — Tue, 31 Mar 2020 23:54:22 GMT

I worked out the Amex credit card is not accepted. If I use a Visa then it works.

After entering the Amex card it did show the small Amex sign on the right but still showed the “Enter a valid credit card” above. After entering the Visa card I was able to proceed and complete the transaction.

It says All credit cards accepted, obviously except Amex.