topic Re: Manage cameras link is not working in Arlo Smart

Manage cameras link is not working

Tiajjm — Mon, 09 Mar 2020 20:01:17 GMT

Does anyone know why this link is not working under the subscription tab? I have 4 cameras. Two of them are new and the other two are grandfathered into the previous Arlo Smart plan. None are showing and if I click on the link that says, "Manage cameras" there is no action.

Re: Manage cameras link is not working

ShayneS — Wed, 11 Mar 2020 17:54:59 GMT

Hi @Tiajjm

Does this issue occur on other browsers as well?

What does the Subscription tab & Smart notifications tab display on the app?

Re: Manage cameras link is not working

Tiajjm — Wed, 11 Mar 2020 18:12:03 GMT

Hi Shane, yes this happens on Safari and Firefox (latest versions on both and both on desktop). These screenshots should answer your other questions.

Re: Manage cameras link is not working

ShayneS — Wed, 11 Mar 2020 18:48:57 GMT

Hi @Tiajjm

Thank you fir the detailed information. Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Manage cameras link is not working

ShayneS — Thu, 12 Mar 2020 05:00:48 GMT

Hi @Tiajjm

The Arlo development team is currently investigating this issue regarding the manage camera link. We will provide an update as soon as we have more information to share with the community.

Manage Camera removed from App. Why?

Rjdm001 — Sat, 14 Mar 2020 02:26:23 GMT

Arlo has decided to remove the manage camera function to those of us who do not have a subscription. Why? Spent money for extra camera to be able to look at the property during emergencies like hurricanes. Now I have worthless cameras. Arlo refuses to address this issue when I open a case and now just ignores me.

Re: Manage cameras link is not working

Tiajjm — Thu, 19 Mar 2020 20:38:40 GMT

I was working with someone on this after submitting a ticket but now I cannot find the link to the ticket. How do I get an update on my case?

Re: Manage cameras link is not working

ShayneS — Thu, 19 Mar 2020 21:13:31 GMT

Hi @Tiajjm

Here is the case number you are referencing. 41513857

Re: Manage cameras link is not working

ShayneS — Mon, 30 Mar 2020 21:30:37 GMT

Hi @Tiajjm

Are your smart notifications working? all your cameras are appearing active. The issue you are experiencing is currently being investigated & a fix will be coming soon.

Re: Manage cameras link is not working

Tiajjm — Thu, 02 Apr 2020 23:57:15 GMT

No. This link is still not working.

Re: Manage cameras link is not working

dcfox1 — Fri, 03 Apr 2020 18:35:34 GMT

I had a chat with arlo yesterday for an hour till i had to go. He had no clue about the problem and half hour in kept saying What you see in the app and web portal should be the same i said they are not thats why im here. I can see all active on app and have options for smart but on web portal says no active and when i drag a cam to active says no more cameras can be added with plan. I have no setting in portal for smartonportal. I ask him to open a ticket at the end. Im on trial period.

Re: Manage cameras link is not working

ShayneS — Mon, 06 Apr 2020 21:39:40 GMT

Hello,

Is the manage cameras link working for you? I was able to successfully move cameras from having a plan to No plan.

Re: Manage cameras link is not working

dcfox1 — Mon, 06 Apr 2020 22:08:34 GMT

No I just tried again. It on the web portal and says the same no cams be added under this plan.

Re: Manage cameras link is not working

ShayneS — Mon, 06 Apr 2020 22:51:10 GMT

@dcfox1

Do you have screenshots with the different options that are not functioning for you?

Re: Manage cameras link is not working

dcfox1 — Mon, 06 Apr 2020 23:07:42 GMT

No it does nothing when i hit print screen. The tech told me to use paint?? I said what is that and he said nevermind. I remember it from the 90,s I drag and it says after i release it "Your account does not support another device Now is a great time to upgrade yor account or you can remove one of your other devices" In exact words. I have no other cameras active I am on 3 mouth trial

Re: Manage cameras link is not working

StephenB — Tue, 07 Apr 2020 11:21:09 GMT

@dcfox1 wrote:

No it does nothing when i hit print screen. The tech told me to use paint??

With Windows, Print Screen copies the entire screen to the clipboard. Generally you do want to crop it some (getting rid of tabs and bookmarks that might be at the top of the browser screen, and also getting rid of stuff outside of the browser window). Alt-PrtSc will copy just the current window to the clipboard, so you could use that instead.

Paint still is part of Windows; you should be to launch it by typing paint into the windows search bar. Then right-click paste, (or use ctrl-v) to copy the clipboard onto the paint canvas, crop the screenshot as desired, and save it as a png file.

Re: Manage cameras link is not working

dcfox1 — Tue, 07 Apr 2020 17:10:00 GMT

Re: Manage cameras link is not working

ShayneS — Tue, 07 Apr 2020 17:23:27 GMT

@dcfox1

seeing that your cameras are showing active on the Arlo app, are you your smart features active & working correctly?

Re: Manage cameras link is not working

ShayneS — Tue, 07 Apr 2020 17:32:48 GMT

@dcfox1

Which camera kit did you purchase & did you receive any free trials?

Re: Manage cameras link is not working

dcfox1 — Tue, 07 Apr 2020 17:45:49 GMT

I had bought 2 pack of pro2 and exchanged them a week later for a 3 pack of pro 3. I have a 3 month trial on the the pro3. It show s all camera and an extra pro3 are active on 3 month on app.

It also shows on app the one month trial for the pro2 that expires 4/14 I assume are from the pro 2 trial though they were removed. App has all smart settings and seems to be working. The portal is the problem and has no settings for smart.