topic Re: CVR Timeline not working on iPhone in Arlo Smart

CVR Timeline not working on iPhone

hjscm — Sat, 29 Feb 2020 00:02:20 GMT

I Purchased the CVR plan for one of my cameras. I saw an old post from 2 years ago stating the timeline doesn't work on iOS, just wondering, i know its only been 2 years but when will it be fixed? I can not access the timeline on my phone, Works fine from computer. Any idea when it will work?

Re: CVR Timeline not working on iPhone

ShayneS — Mon, 02 Mar 2020 18:58:57 GMT

Hi @vhjscm

Which model of iphone are you experiencing this issue with? What OS is the phone running & which Arlo app version?

Re: CVR Timeline not working on iPhone

hjscm — Mon, 02 Mar 2020 20:10:22 GMT

Iphone X, iOS 13.1. Arlo is 2.12.3(1927) I even tried the developer iOS 13.4. Under timeline all i get is live view. If i scroll by hand it shows nothing and just jumps back to live view. Works fine on computer.

Re: CVR Timeline not working on iPhone

ShayneS — Mon, 02 Mar 2020 20:47:51 GMT

@hjscm

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: CVR Timeline not working on iPhone

Arlonotgood — Thu, 26 Mar 2020 20:34:39 GMT

Same problem! Timeline doesn’t work at all, frustrating paying for a product that doesn’t work! Made multiple calls to Arlo and still doesn’t work. Would just return everything and go with Ring if we didn’t have to start over