topic Re: Smart Elite Plan 4 K Free Trial Subscription in Arlo Smart

Free 1-year subscription did not pop up when setting up. Getting charged for 2nd month.

lmjanes — Mon, 24 Feb 2020 18:55:38 GMT

Has anyone else had issues with Arlo allowing the free 1 year subscription? The option did not come up when installing, so I have talked with "support" several times. They told me to sign up for the plan and then a year would be credited to my account. I have now been charged for a 2nd month & when I try to call or chat in, no one has any answers! They say they have to contact the correct department & get an answer for me, but I am not allowed to talk to that department directly!! Poor customer service if I can't get someone to give me a straight answer anytime I try. I have never had these kind of issues with any company. Honestly, I think someone should refund the months I have been charged for already, but they say that's not possible either.

Re: Smart Elite Plan 4 K Free Trial Subscription

JessicaP — Mon, 24 Feb 2020 18:56:14 GMT

Hi lmjanes,

Let me reach out to you via private message to gather more information from you in regards to the issue you're experiencing and the experience you had with the support team.

Re: Smart Elite Plan 4 K Free Trial Subscription

Retired_Member — Mon, 24 Feb 2020 23:57:16 GMT

I'm having the same problem. Any resolution yet. I set up my new system and no pop up for the smart plan

Re: Smart Elite Plan 4 K Free Trial Subscription

JessicaP — Tue, 25 Feb 2020 14:55:50 GMT

Hi Chall2914,

Have you contacted the Support Team so they can further investigate this issue? If you haven't, I would suggest to do so. You will find several options for contacting support in the provided link.