topic Re: Smart notification outside activity zone in Arlo Smart

Smart notification outside activity zone

Ziya — Sun, 19 Jan 2020 12:18:19 GMT

Hi,
I have an arlo pro and my front camera is on a smart plan. I have activity zones set up for on my drive and my smart notifications are set up to give me alerts on animals, vehicles and persons (other motions are turned off). However im still getting alerts for other motion and all other motions occasionally outside of my zones. Iv searched here but cant seem to find a fix. Anyone with any ideas please?

Please see the 3 screen shots below, hope it helps

Re: Smart notification outside activity zone

Ziya — Sun, 19 Jan 2020 12:15:41 GMT

Motion Notifications ( which is turned off) and its outside of zone

Re: Smart notification outside activity zone

Ziya — Sun, 19 Jan 2020 12:16:21 GMT

Motion Notifications ( which is turned off) and its outside of zone

Re: Smart notification outside activity zone

ShayneS — Tue, 21 Jan 2020 00:28:58 GMT

Hi @Ziya

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Smart notification outside activity zone

Ziya — Tue, 21 Jan 2020 12:38:22 GMT

Iv tried to delete the zones and re zone them. Iv re set the cameras. Iv un subscribed to the smart plan then re subscribed. I think i must have tried it all. Iv even spoke to arlo but no joy.

Re: Smart notification outside activity zone

ShayneS — Tue, 21 Jan 2020 18:48:00 GMT

Which camera(s) are being affected by this? Are the plugged in to AC power?

Re: Smart notification outside activity zone

Ziya — Tue, 21 Jan 2020 21:53:48 GMT

Its my front camera, thats the only one on the smart plan.
Its currently running on battery. I do have a power lead running to it but its only on main for charging purpose.

Re: Smart notification outside activity zone

ShayneS — Tue, 21 Jan 2020 22:18:16 GMT

Is this cam recording outside of the zone when the camera is unplugged & plugged in charging? Have you tried to delete & recreate the zones over the web portal?

Re: Smart notification outside activity zone

Ziya — Wed, 22 Jan 2020 20:45:55 GMT

It does record out the zones plugged in and unplugged. Iv not tried the zone set up on the web portal. Does it make a difference on the web portal as oppose to the app?

Re: Smart notification outside activity zone

ShayneS — Wed, 22 Jan 2020 21:13:47 GMT

@Ziya

I have seen in the past deleting & re-creating the zone through the web portal sometimes helps.

Re: Smart notification outside activity zone

Ziya — Tue, 28 Jan 2020 15:43:29 GMT

Tried it doesnt work

Re: Smart notification outside activity zone

ShayneS — Thu, 30 Jan 2020 17:12:54 GMT

Please contact the Support Team to further investigate this issue. You will find several options for here. - Arlo Tech Support

Re: Smart notification outside activity zone

Ziya — Sun, 29 Mar 2020 08:56:26 GMT

Chriswere, how have you set your zone like that, with several points?Mine only allows me to have 4 points so my zones are square or rectangle! See my attachment above

Re: Smart notification outside activity zone

StephenB — Wed, 01 Apr 2020 11:48:37 GMT

@Ziya wrote:
how have you set your zone like that, with several points?Mine only allows me to have 4 points so my zones are square or rectangle!

Ultra cameras use 8 point polygons for the zones, other cameras use 4 point rectangles.

Re: Smart notification outside activity zone

Tmlarson71 — Thu, 02 Apr 2020 20:58:20 GMT

@StephenB Having exact same issue. Arlo Please look into it on your side as my system has been running just fine for months. Also this has happened before and nothing I do on my end fixes it.

Re: Smart notification outside activity zone

ShayneS — Fri, 03 Apr 2020 22:52:36 GMT

Hi @Tmlarson71

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Smart notification outside activity zone

Hollowman1 — Thu, 23 Apr 2020 01:37:56 GMT

Same issue for me. Arlo pro 3.

Re: Smart notification outside activity zone

ShayneS — Thu, 23 Apr 2020 21:33:42 GMT

Hi @Hollowman1

Does lowering your sensitivity help with motion being detected outside of the the activity zones?

Re: Smart notification outside activity zone

Hollowman1 — Thu, 23 Apr 2020 22:32:43 GMT

No. Modifying the sensitivity doesn't make a difference.

The objects being detected show (car, person, etc) but they are outside of the activity zones so it shouldn't alert me.

Re: Smart notification outside activity zone

Tmlarson71 — Thu, 23 Apr 2020 23:12:55 GMT

No. I have to completely remove the camera and re add. It then works as it should..... for awhile. Since first post I am on my second re-add.