topic Re: Can't de-activate smart cameras with Smart Elite in Arlo Smart

Can't de-activate smart cameras with Smart Elite. Tried to drag camera down but does not deactivate.

Ruben_B — Wed, 22 Jan 2020 16:11:50 GMT

Any ideas why i can't de-activate my Alro Smart Elite to my Pro 2 camera?

I have 19 cameras on my Arlo Smart Elite plan. I no longer require smart notifications on one of the cameras so i go to manage cameras in the Subscription page, but when i drag the camera down i want to de-activate and place it over the de-activation option nothing happens?

Very strange.

Any help on this matter would be much appreciated.

Re: Can't de-activate smart cameras with Smart Elite

michaelkenward — Wed, 22 Jan 2020 10:53:50 GMT

@Ruben_B wrote:

I no longer require smart notifications on one of the cameras so i go to manage cameras in the Subscription page, but when i drag the camera down i want to de-activate and place it over the de-activation option nothing happens?

Why not edit the rules associated with that camera and tell it not to send notifications?

Re: Can't de-activate smart cameras with Smart Elite

Ruben_B — Sun, 26 Jan 2020 23:56:48 GMT

Edit rules? That's not a solution. I no longer want this feature. Particularly as its a paid subscription per camera and i no longer want to pay for it. I should able to drag the camera to de-activate it. But its working! Why? Is this a bug with your system with the introduction of your new plans?

Re: Can't de-activate smart cameras with Smart Elite

Ruben_B — Sun, 26 Jan 2020 23:57:52 GMT

sorry, should read 'But it's not working! Why?

Re: Can't de-activate smart cameras with Smart Elite

JessicaP — Mon, 27 Jan 2020 16:22:54 GMT

Hey Ruben_B,

If you're having problems trying to de-activate one of your Arlo cameras from Smart subscription, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.