topic Re: Can't subscribe to a plan and can't enter credit card details in Arlo Smart

Can't subscribe to a plan and can't enter credit card details

rangeva — Mon, 27 Jan 2020 23:03:32 GMT

I want to subscribe however the subscribe button is disabled. I figured it's because you don't have my card details, but when I try to set it up I get the following screen nothing happens. The same problem appears in the app, when I try to edit my details there.

Any suggestions

Re: Can't subscribe to a plan and can't enter credit card details

Buckdaddy — Sat, 25 Jan 2020 00:26:09 GMT

That’s my problem too! Ugh

Re: Can't subscribe to a plan and can't enter credit card details

BonSP — Sat, 25 Jan 2020 06:15:32 GMT

Serious suggestion, return your cameras is you can. Read through all the “smart (hahaha) plans” Forums. There seems to be nothing but problems from the arlo sinking ship. Most of the complaints aren’t from new users, they are from some of the heavily $$$$ invested users.

Re: Can't subscribe to a plan and can't enter credit card details

ShayneS — Mon, 27 Jan 2020 23:16:23 GMT

Hi @rangeva

May I ask which country you currently use your Arlo system?

Re: Can't subscribe to a plan and can't enter credit card details

rangeva — Tue, 28 Jan 2020 07:23:55 GMT

Israel

Re: Can't subscribe to a plan and can't enter credit card details

StephenB — Tue, 28 Jan 2020 12:36:49 GMT

@rangeva wrote:

Israel

The list of countries is here: https://kb.arlo.com/000062249/Where-is-Arlo-Smart-available

Unfortunately, Israel isn't on it.

Re: Can't subscribe to a plan and can't enter credit card details

rangeva — Tue, 28 Jan 2020 12:41:04 GMT

I assume the same goes the CVR Plan?

Re: Can't subscribe to a plan and can't enter credit card details

StephenB — Tue, 28 Jan 2020 12:47:15 GMT

@rangeva wrote:

I assume the same goes the CVR Plan?

Unfortunately, yes.

Re: Can't subscribe to a plan and can't enter credit card details

oakleyman1 — Tue, 03 Mar 2020 21:01:27 GMT

I have the same problem, tried 5 different cards, using iphone, ipad, surface, dell laptop, chrome and IE. All same error

Re: Can't subscribe to a plan and can't enter credit card details

ShayneS — Tue, 03 Mar 2020 23:37:34 GMT

Hi @oakleyman1

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Can't subscribe to a plan and can't enter credit card details

oakleyman1 — Wed, 04 Mar 2020 02:06:28 GMT

So far, I’ve spent at least 3 hours on hold both for chat and on phone. I’ve spoken to 3 different people today. No progress yet. Think there are 7 different case numbers, not sure how they are initiated, not spoken to anyone in Arlo 7 times. Never worked so hard and long to try and pay my $9.99.

Re: Can't subscribe to a plan and can't enter credit card details

ShayneS — Wed, 04 Mar 2020 19:03:26 GMT

Hi @oakleyman1

I have escalated your case & the new case number is: 41496350