topic Re: Unable to Manage Devices in Arlo Smart

Active & Inactive list is removed in app & web

mlewando — Thu, 23 Jan 2020 23:47:27 GMT

I too have the same problem, they have removed the inactive camera section. so i cannot swap out an active with an inactive when needed. (I have 6 cameras on the account and only 5 are authorized, and with the change that arlo made I cannot swap and inactive with active.

https://kb.arlo.com/1113097/How-do-I-reactivate-a-camera-that-I-deactivated

The inactive section does not exist any longer.

Can we please get this corrected?

Unable to Manage Devices

Vykodyn — Mon, 20 Jan 2020 00:41:51 GMT

I currently have 4 active devices (3 Pro 2s and 1 Baby), I also have another Pro 2 and Baby.

Baby disconnection issues aside, I want to activate the currently inactive Pro 2, but there is no option to Manage Devices. Online resources point to going to Settings > Subscription, but there is no option there (tried iOS app and Chrome), just a huge Ad to add a subscription. My understanding is that I should be able to have 5 active devices without any subscription.

How can I manage my devices?

Re: Unable to Manage Devices

N8Suza — Mon, 20 Jan 2020 06:51:02 GMT

Having the same issue. Option to manage cameras has disappeared. Very annoying to be honest. Tried through chrome and Android app.

Re: Unable to Manage Devices

SelAnn — Mon, 20 Jan 2020 07:13:08 GMT

I had the same problem and what I discovered is that I was only able to do this via the website and not via the app.
Give it a try,
SelAnn

Re: Unable to Manage Devices

SelAnn — Mon, 20 Jan 2020 07:14:13 GMT

Hi,
See my answer in the previous question regarding this

Re: Unable to Manage Devices

Vykodyn — Mon, 20 Jan 2020 08:26:33 GMT

Hi SelAnn,

I've tried the website - no option comes up... 😞

Re: Unable to Manage Devices

jguerdat — Mon, 20 Jan 2020 12:39:07 GMT

I just checked Android and web - same issue. @JamesC

Remove the camera from Settings, y Devices and resync.

Re: Unable to Manage Devices

rpetersen — Tue, 21 Jan 2020 03:48:28 GMT

I have been having this issue (unable to manage activation/deactivation of my 5 Arlo Pro 2 cameras) since January 17th using the app. App is using latest version of update, released 1/7/20, was able to manage cameras on January 16th. Unsure how this feature was disabled; it was a part of the app for the last several years.

Re: Unable to Manage Devices

Vykodyn — Tue, 21 Jan 2020 07:24:04 GMT

Thanks @jguerdat .

I removed the camera entirely, added it again, and it worked. Not going to call this a solution though - only a workaround until they fix the issue...

Re: Unable to Manage Devices

rpetersen — Tue, 21 Jan 2020 15:02:18 GMT

Thanks @Vykodyn

Was able to restore the camera using your instructions.

I will turn on/off cameras depending on if I am home, the weather, etc (to extend battery life and not get as many motion notifications) as I only have 2 of my 5 cameras directly connected to an outdoor outlet. I'm not sure yet if it's the same thing but I discovered I could turn cameras on/off in a camera's settings menu by toggling the "Device On" switch.

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

ShayneS — Tue, 21 Jan 2020 17:25:01 GMT

@mlewando

Have you tried the troubleshooting step previously suggested? " If possible, can you remove the basestation from your account > Perform a hard reset > Claim the Base Station > Re-add cameras > Test Active cameras again.

Re: Unable to Manage Devices

PNelson — Tue, 21 Jan 2020 17:29:45 GMT

Manage Camera Status used to be under settings in the Web interface. At some point Arlo moved it to the subscriptions option at the bottom of the page so you had to read the options for subscriptions. Last week it was there, but today it is gone.

For my ipad app Manage Cameras was in the subscriptions, but recently it disappeared, even though I did not update the ipad app.

On my Andriod phone, the latest version removes the manage camera status entirely.

I think this is a strategy by Arlo to get you to subscribe so I do not expect the option to return. Maybe if enough people complain they might, but I am not hopeful.

I too need to manage active and non active cameras, and remove as resync is not a good option. For my Andriod phone, I uninstalled the latest app and went back to a older version 2.11.2_26080 from December which fixed the filters and restored the Manage Cameras. There is a thread called Latest App Breaks Filters which discusses going back to an older version. Warning, because the older app is not on the Google Play Store there is a risk that it might get corrupted and contain malware. I just hope Arlo does not do something on their end to make the older app unusable.

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

mlewando — Tue, 21 Jan 2020 17:35:49 GMT

Thank you - I would be happy to - can you post the exact instructions?

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

ShayneS — Tue, 21 Jan 2020 17:47:53 GMT

@mlewando

I have provided these articles that will assist with the TS Step I provided above.

1. How do I remove a camera, SmartHub, or base station from my Arlo account?

2. How can I reset my Arlo SmartHub or base station to the default values?

3. Re-add your base & cameras by following the apps instructions.

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

mlewando — Tue, 21 Jan 2020 18:24:28 GMT

Thank you. That did NOT HELP. It looks exactly the same.

To be clear, under subscription, manage camera status does NOT exist, as well as the inactive camera status does not exist.

As it is outlined here.

https://kb.arlo.com/1113097/How-do-I-reactivate-a-camera-that-I-deactivated

So not longer am i able to swap an inactive camera in remotely, as I have for years. I have 6 camera on the free account for 5.

Please help me obtain what I had and relied on for years.

Thank you!

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

ShayneS — Tue, 21 Jan 2020 18:42:57 GMT

@mlewando

This feature is not accessible on iOS devices. You may find the manage cameras on the web portal.

Have you tried to access you Active/In Active camera list by going to Arlo Smart > Smart Notifications > Adjust cams

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

mlewando — Tue, 21 Jan 2020 18:49:51 GMT

Hello Shayne this NO LONGER exists on the web portal.

Can we please get it back?

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

ShayneS — Tue, 21 Jan 2020 18:57:22 GMT

@mlewando

Is it possible to provide a screenshot?

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

mlewando — Tue, 21 Jan 2020 19:45:27 GMT

Thank you for working with me on this, here are two screen shots.

Re: Cannot make an inactive camera active - says "doesn't support addition of another device&am

ShayneS — Tue, 21 Jan 2020 21:59:09 GMT

@mlewando

Did you previously have an Arlo Smart subscription?