topic Unable to use camera without Smart subscription. Had to upgrade but is downhill. in Arlo Smart

Unable to use camera without Smart subscription. Had to upgrade but is downhill.

Clwilt — Mon, 20 Jan 2020 19:04:32 GMT

I can't seem to use my cameras without a subscription. I'm starting them back up for kidding season. I had to upgrade my app and things have been downhill since. I will not pay for a subscription for 4 cameras when they were free before. I'll get a full blown security system before spending money on a subscription. Service is subpar to warrant paying for service.

Re: Subscription

jguerdat — Sat, 18 Jan 2020 14:16:21 GMT

If you don't subscribe you get the 5 camera/7 day plan automatically. There's nothing to do - just set the system up as you have before.

Re: Subscription

CGerardT — Sun, 19 Jan 2020 23:41:10 GMT

Try “removing“ camera from app and reinstalling. I had same problem with 2 of the 4 cameras. Worked for me.

Re: Subscription

mauijer — Tue, 21 Jan 2020 00:04:45 GMT

So is the consensus all cameras must be removed and Re-added to activate the basic free plan? I agree, having spent over $1000 dollars on 5 cameras that haven't worked well over the past year has been a mistake. The Arlo Pro 2 system was superior in PIR distance detection and 7 day free cloud recordings.

Re: Subscription

CGerardT — Tue, 21 Jan 2020 04:41:10 GMT

I don’t know about “consensus”, but it’s the only thing that worked for me. I have the basic Arlo cameras VMC3030.