topic Re: Can’t log into app on ipad in Arlo Smart

Can’t Log Into App On Ipad

Overstim — Tue, 19 Mar 2019 17:37:57 GMT

I’m using version 2.6.3 of the app on a 2018 iPad Pro. The login screen brings up the keyboard, which blocks the login button. If you enter your account and password and dismiss the keyboard, the log in button is gone. Swiping to another app and back brings the button back.

Can’t Log Into App On Ipad

TomMac — Mon, 17 Dec 2018 17:40:22 GMT

did you try to just hit enter on the keyboard ?

Re: Can’t Log Into App On Ipad

Overstim — Tue, 18 Dec 2018 12:49:53 GMT

Yes- it dismisses the keyboard but the log in button is gone. This works fine on iPhone, BTW.

Re: Can’t log into app on ipad

ShayneS — Tue, 18 Dec 2018 16:30:41 GMT

What version of IOS are you running on your Ipad?

Re: Can’t Log Into App On Ipad

Cerebellum — Thu, 20 Dec 2018 13:37:00 GMT

I have the same issue with my new iPad Pro. Enter Id and password, minimize keyboard and no login button.

Re: Can’t Log Into App On Ipad

ShayneS — Thu, 20 Dec 2018 16:26:18 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Can’t Log Into App On Ipad

Its_ncs — Thu, 27 Dec 2018 22:03:11 GMT

I have the same issue in my iPad Pro 12.9 the login box disappears after you type in the password and hitting enter doesn’t work

Re: Can’t Log Into App On Ipad

Its_ncs — Thu, 27 Dec 2018 22:04:49 GMT

Re: Can’t Log Into App On Ipad

Cerebellum — Wed, 09 Jan 2019 13:38:30 GMT

The problem remains with app version 2.7.0. Are we ever going to get this bug fixed?

Re: Can’t Log Into App On Ipad

Museterri — Sat, 12 Jan 2019 13:51:05 GMT

When is this going to be fixed ?

Re: Can’t Log Into App On Ipad

Museterri — Sun, 13 Jan 2019 19:59:20 GMT

Type in login info but don’t dismiss the keyboard. Place your finger above login info and push up till buttons show. The you can press Enter. All good on my iPad now

Re: Can’t Log Into App On Ipad

Cerebellum — Sun, 13 Jan 2019 20:25:14 GMT

That worked! Thanks for the tip.

Re: Can’t Log Into App On Ipad

peterlhansen — Thu, 17 Jan 2019 14:05:29 GMT

Thanks for the tip. I got it to work as you described but I had to press the button quickly before it would disappear again!