topic I have the basic subscription I want to update my subscription and add more cameras. How to do that. in Arlo Smart

I have the basic subscription I want to update my subscription and add more cameras. How to do that.

Mosleh — Thu, 24 Oct 2019 20:33:56 GMT

I have the basic subscription I want to update my subscription and add more cameras. How to do that.

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

TomMac — Thu, 24 Oct 2019 21:53:54 GMT

go to settings, click on subscription and change plan to the next level ( or higher )... pay monthly fee and your G2G

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

Mosleh — Fri, 25 Oct 2019 18:12:40 GMT

Thank you for your reply. I do not have any choice for upgrading. Please look at the attached photo.
Regards

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

JessicaP — Mon, 28 Oct 2019 15:53:33 GMT

Hi Mosleh,

Please refer to this article to learn which country supports Arlo Smart subscription: What are the available Arlo subscription plans and how much cloud recording is available?

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

Mosleh — Mon, 28 Oct 2019 17:19:32 GMT

Thank you Jessica for your reply
I am from Jordan. My country is not in the list. I do not know what to do to add more cams to my subscription.

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

JessicaP — Mon, 28 Oct 2019 21:29:55 GMT

At this time, we only support Arlo Smart subscription at countries that are listed on that link.

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

Mosleh — Wed, 30 Oct 2019 05:21:36 GMT

Hi Jessica

greetings

is there any other way to add more cams to my subscription, already bought five cams.

is there any solution to make my sub. 10 cams instead of five. with payments.

regards

mosleh

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

StephenB — Fri, 01 Nov 2019 15:00:54 GMT

@Mosleh wrote:

is there any other way to add more cams to my subscription, already bought five cams.

is there any solution to make my sub. 10 cams instead of five. with payments.

You can't get a subscription if you aren't in a country where they are offered.

But if you have two base stations, you can set up two basic (free) accounts, and share the cameras accross the two accounts with "grant access".

Of course if you only have one base station, you can purchase another. That would improve performance, especially when you have multiple motion events near-simultaneously.

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

Mosleh — Sat, 02 Nov 2019 11:53:22 GMT

Thanks a lot. Yes I bought another base stations. So how can I grant access. Is this secured no one can access my cameras. What are the steps for grant access. So I need to create another email and create another account. Right?

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

StephenB — Sat, 02 Nov 2019 11:58:13 GMT

@Mosleh wrote:
So I need to create another email and create another account. Right?

Yes.

@Mosleh wrote:
So how can I grant access. Is this secured no one can access my cameras. What are the steps for grant access.

https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account

Re: I have the basic subscription I want to update my subscription and add more cameras. How to do t

Mosleh — Sun, 03 Nov 2019 17:20:39 GMT

Thanks a lot