topic Re: Activity Zones Are Not Working in Arlo Smart

Activity Zones Are Not Working

Slewis45 — Tue, 20 Nov 2018 18:15:07 GMT

I am having the same issue. This has been extremely frustrating. I am paying for the Arlo smart but the whole purpose of the smart features isn’t working. I have done all trouble shooting possible and the problem isn’t fixed. This isn’t an issue with our end it started happening after the last update. Right after the mobile app changed I noticed the “AC not connect zones disabled” message.

Cloud activity zone still recording motion outside box

rudyr123 — Wed, 14 Nov 2018 15:56:24 GMT

I set up my system this weekend and signed up for Arlo smart soon afterwards. I set up the cloud activity zone within my driveway/front walkway however I'm getting alerts for cars passing by in the street. I've reset the basestation and adjusted the motion sensitivity down to 55% and I'm still getting these alerts. I have pointed the camera down so it's not pointed directly to the street but I'm still getting motion alerts..

In the arlo app with my iphone I see it states "Highlight areas in your camera's view where you want to receive or ignore motion and sound alerts."

Am I reading this wrong or is there a way to set zones where you want to ignore motion? Reason I ask if I set the activity zone in my driveway and the camera completely missed the UPS delivery guy yesterday. Sensitivity was set to 80. I set the activity box on the street and palm tree and motion in the driveway works now.. I'm at a stump here.

The reason I purchased the Arlo system over Nest was the ease of use between wireless and these activity zones. Now that it's not working I'm contemplating my purchase. If anyone could be of assistance I'd much appreciate it.

Re: Cloud activity zone still recording motion outside box

rudyr123 — Wed, 14 Nov 2018 16:28:05 GMT

Here is the zone set up for my front camera and side camera. You'll see the cars in the library as well.

Activity Zones Are Not Working

Drewsky — Tue, 20 Nov 2018 18:15:19 GMT

Sorry for the [extremely] delayed response. I have since canceled the smart subscription as that service still needed some serious work on the back end. The rich notifications were nice but the zones were completely useless and failed to work no matter what I tried.

Re: Cloud activity zone still recording motion outside box

ralfyguy1 — Sun, 18 Nov 2018 14:56:58 GMT

This never worked since it's inception.

Activity Zones Are Not Working

Baked — Tue, 20 Nov 2018 18:15:32 GMT

Just to piggy back on same issue. Just bought my system yesterday, everything set up nice and worked well. Motion detection on the cameras worked fine until today when I added the activity zones after upgrading to the Smart Subscription. From that point on the cameras would recognize motion (seen on the device screen), but would not record. Once I removed the zones everything works again, but obviously I am not getting the value of the paid subscription. Will cancel my free month trial unless I see this featur actually works. It is the reason I picked Arlo over others.

Activity Zones Are Not Working

ShayneS — Tue, 20 Nov 2018 18:15:44 GMT

@Slewis45, Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

@Baked, Have you tried to reboot your base station & est again? Can you create the zone on the web portal and test your activity zones again.

Activity Zones Are Not Working

Baked — Tue, 20 Nov 2018 18:15:59 GMT

@ShayneS
Yes I have unplugged and restarted the Base. I also disconnected my cameras, and reconnected. I have been using both the iOS app, and the PC web app to make changes and set up. The only fix was to stop using the activity zones. Like others have said as soon as I tried using the option to use the activity zones I had the issue. Also, received the message that activity zones are not possible unless powered by AC. These are pro2 cameras and base.

Re: Cloud activity zone still recording motion outside box

ShayneS — Mon, 19 Nov 2018 23:14:30 GMT

rudyr123,

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Cloud activity zone still recording motion outside box

rudyr123 — Tue, 20 Nov 2018 15:08:01 GMT

Hi Shayne, I did contact Arlo support via the phone. The lady on the other end told me that the cameras would still record motion and that the activity zone is just to minimize notifications.. If that's true at all I will be cancelling the Arlo monthly subscription as that's not what I originally thought the cloud zones were.

Re: Cloud activity zone still recording motion outside box

ShayneS — Tue, 20 Nov 2018 18:04:43 GMT

rudyr123,

Did you create these Zones on the Arlo Mobile App? Is it possible to create these over the web portal & monitor/test again.

Re: Activity Zones Are Not Working

ShayneS — Tue, 20 Nov 2018 18:29:47 GMT

Baked,

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Cloud activity zone still recording motion outside box

Trichomes — Mon, 10 Dec 2018 21:53:39 GMT

Can staff please confirm if this is correct?

"The lady on the other end told me that the cameras would still record motion and that the activity zone is just to minimize notifications"

I too want to ignore the outside of the zones completely so my camera is not recording every car that drives past. please advise.

Re: Cloud activity zone still recording motion outside box

Muir — Mon, 17 Dec 2018 17:58:40 GMT

Would like to know as well since I am experiencing the same issue
Not going to pay for a subscription if it’s useless

Re: Cloud activity zone still recording motion outside box

kjrst9 — Thu, 24 Jan 2019 13:28:47 GMT

Yes, I would like to know as well. I get an average of 70 recordings a day, almost all of which are outside my activity zone. This kills the battery. I certainly appreciate not getting 70 notifications "thanks" to the subscription, but the recordings defeate 1/2 the purpose.

Re: Activity Zones Are Not Working

Micaamry — Fri, 25 Jan 2019 23:15:49 GMT

I’ve had the exact same issue off and on. I tried to use support chat 3x but just got a blank screen. Called US support line 2x. Got disconnected the first time. Second time the rep took 6 minutes to re-state this issue, tell me she couldn’t help and then transfer me to “subscription” services. I was on hold there for an additional 15 minutes before I finally hung up. When I went back to the app, everything was working. Not sure what is causing this issue, but it’s really annoying. Arlo customer service is pretty bad. It makes it hard to recommend Arlo to my neighbors.

Re: Activity Zones Are Not Working

zharif2 — Mon, 28 Jan 2019 06:31:57 GMT

If you have arlo pro and not arlo pro 2 then the activity zone will not work.

Re: Activity Zones Are Not Working

jguerdat — Mon, 28 Jan 2019 14:08:21 GMT

The Arlo Smart zone will work but that is an extra cost option.

Re: Activity Zones Are Not Working

Micaamry — Mon, 28 Jan 2019 19:50:57 GMT

I have the Arlo Pro 2.....

Re: Activity Zones Are Not Working

Micaamry — Mon, 28 Jan 2019 19:52:43 GMT

I have the Arlo Pro 2 and Smart Premiere....they are working now but I can’t figure out why they’ve gone out several times and how/why the come back.