topic Re: Receiving Incorrect Motion Notifications (Smart Notifications) in Arlo Smart

Receiving Incorrect Motion Notifications (Smart Notifications)

Shrick — Tue, 17 Sep 2019 07:57:47 GMT

Why am I receiving 'Motion' notifications on some of my cameras when the 'Smart Notifications' is ONLY set for 'People'. When the motion notifcation comes through, it also does NOT record to my library.

Please find attached configuration & info.

Thank You

Re: Receiving Incorrect Motion Notifications (Smart Notifications)

JessicaP — Wed, 18 Sep 2019 17:57:20 GMT

Hi Shrick,

Did you check to make sure that you have your cameras on the "Active Cameras" on "Smart Notifications"? You can check this by going to Settings > "Smart Notifications" under Arlo Smart.

Re: Receiving Incorrect Motion Notifications (Smart Notifications)

Shrick — Wed, 18 Sep 2019 20:53:29 GMT

Yes, all under 'Active'

Re: Receiving Incorrect Motion Notifications (Smart Notifications)

JessicaP — Thu, 19 Sep 2019 16:07:59 GMT

Is this on the new Arlo app or legacy app? Have you tried reinstalling the Arlo app to see if that helps?

If you're still experiencing issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Receiving Incorrect Motion Notifications (Smart Notifications)

Shrick — Thu, 19 Sep 2019 16:21:46 GMT

The new app

Re: Receiving Incorrect Motion Notifications (Smart Notifications)

JessicaP — Mon, 23 Sep 2019 16:22:09 GMT

I would suggest to contact the Support Team so they can assist you further regarding this.