topic Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available in Arlo Smart

Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

NanoKaboom — Thu, 06 Dec 2018 20:21:33 GMT

I can't move my cameras in my Arlo Smart settings in my Android app. I want to move them from Inactive to Active but all six cameras do not move. I cannot drag them anywhere. They are all in the inactive section.

However, although they are all "inactive" I am still getting Smart-style notifications (i.e. "Person detected") with the redundancy and delay.

I am a Premier subscriber, but I do not have any Person/Vehicle/Animal settings available on any of my camera settings.

Settings -> Arlo Smart (Manage and Notifications) -> Edit -> "Manage Arlo Smart" : no cameras can be dragged anywhere

Android

VMB4000 Base Station

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

dhiller0217 — Thu, 06 Dec 2018 22:09:18 GMT

Have you tried moving them in the browser app?

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

NanoKaboom — Thu, 06 Dec 2018 23:31:00 GMT

Short answer: no, because I can't login.

It's a separate issue, but I can't login to the browser app. I keep clicking "Login" but nothing happens. It doesn't return an error message. I know the password is correct because it's the same as the one I'm using on my phone app.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

ddwhatley — Fri, 07 Dec 2018 04:03:10 GMT

Same problem. In addition to a variety of Arlo problems. I spoke with support, on the phone, last Friday (11.30). And they opened a ticket, escalated, and promised they'd get back to me. Nothing doing. The lady to talked with me acted as if she had never heard of this issue. I'm confident Netgear will have this resolved sometime in 2019.(!)

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

JessicaP — Fri, 07 Dec 2018 21:29:21 GMT

As you are all aware, our development team is aware where some users are unable to move the cameras from "Inactive" to "Active" and is currently investigating the problem. We will make sure to update the community as we hear more information. In the meantime, try to reboot the Base Station and see if that helps.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

JTRAN80 — Sun, 09 Dec 2018 01:03:27 GMT

You have to cancel the plan (youll get a refund of unused portion of the plan), then pay again. I know by experience.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

bkboygenius — Tue, 18 Dec 2018 17:00:42 GMT

I am having the same issue on all of my cameras. Its a shame that this issue isnt formally acknowledged somewhere.

Re:an't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

Iamspartacus8 — Thu, 20 Dec 2018 01:02:29 GMT

This does not work. When I try to activate smart activity I get “you are not authorized to make this change “.

Spent over 2 hours with support resetting my subscription only to find out they are working on this?

ever sense the recent updates to the app this along with smart zones is broken?

We we are working on it after I have spent hours on this is no longer an acceptable answer.

yes I have tried on pc and app. Broke broke broke

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

Iamspartacus8 — Thu, 20 Dec 2018 01:04:03 GMT

I did this , did not fix the issue !

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

Iamspartacus8 — Fri, 28 Dec 2018 22:47:21 GMT

ok Arlo Employee? You posted you are aware on 12/07 .. Any updates on estimates on a resolution? at what point to we anticipate a credit for not recieving the features we subscribe too?

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

tadr — Thu, 17 Jan 2019 15:56:54 GMT

Spoke with chat support concerning this issue, was advised to remove subscription and re-subscribe. After completion, this is still an issue, arlo camera set to inactive in 'Manage Arlo Smart Screens'. Please advise how to fix this issue.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

tadr — Thu, 17 Jan 2019 15:57:27 GMT

Screen shot attached above..

Betreff: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings avail

jakobkuehne — Tue, 22 Jan 2019 08:45:08 GMT

Same problem here. Arlo Go.

In the app and on the web. At first I thought it was a problem with the app and my P20 Pro. Then I tried it on an S8+, same problem. The same on the web.

On the screenshot you can see exactly where the Web App hangs forever (several hours already waited).

Betreff: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings avail

EJNaut — Sun, 03 Feb 2019 20:59:40 GMT

Same issue - tried to cancel, resubscribe, etc......tried each of the subscriptions. Nothing.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

786tmgibs — Wed, 06 Feb 2019 18:51:22 GMT

arlo doesn't have the Arlo Go listed as a model above. Maybe that is why the settings don't work on PC or android app. I can see why this is a low priorty for arlo. Now that they have the subscription money there is no reason not to tank this product or fix these long standing problems. As long as people keep buying and subscribing, what is the downside to not solving the problem?

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

786tmgibs — Wed, 06 Feb 2019 19:13:31 GMT

Even though I have a subscription to Arlo Smart, I can't add the camera in the setup. It hangs when you try to move the camera in setup and ultimately fails when the login times out and you get booted.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

regruh — Wed, 08 May 2019 13:44:25 GMT

I'm having the same issue. I originally signed up and then my credit card address changed so my monthly payment was declined. So I had to sign up again and now I can't move the camera to the active list. Before my previous subscription was canceled it worked, now since signing up again, it doesn't work. This is VERY frustrating. I've rebooted the camera, no change. My Arlo is a Pro2 with built-in cellular so there is no base station.

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

AlexKid — Sun, 12 May 2019 22:57:44 GMT

I have the same problem
I paid for a annual subscription for my two Arlo Pro 2 but every month I have one of them out of the subscription... Helpdesk can’t solve this problem obviously !

The main issue is not the loss of notification but the battery drain

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

Socrates99 — Fri, 31 May 2019 09:54:24 GMT

I have been struggling with the same problem and tried multiple times with tech suport to fix it and haven’t been able to make it work. Just wondering if you ever got it to work?

Thank you

Re: Can't move Arlo Pro cameras to activate Arlo Smart; no Person/Animal/Vehicle settings available

AlexKid — Fri, 31 May 2019 12:33:43 GMT

try to cancel your subscription and take it back 48 hours after and keep us posted