topic Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ... in Arlo Smart

Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as People

dngumina — Sat, 10 Aug 2019 20:28:27 GMT

Arlo Smart Notifications is missing "People" filter option on one of my two iphones using ios 12.4 I thought that by upgrading to the Elite subscription I would get all the same Filter selections on both phones. Anyone else experiencing this? Any solutions or suggestions? Thank you, DG

Firmware 1.14.0.2_2776 Hardware VMB4000r3 IOS 12.4

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

JessicaP — Tue, 13 Aug 2019 16:37:50 GMT

Hi dngumina,

What iPhone are you using? Have you tried reinstalling the app to see if that helps? If that doesn't help, could you provide a screenshot where you don't see the "People" notification?

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

dngumina — Wed, 14 Aug 2019 00:26:11 GMT

Person notification missing

It’s an iPhone 7 using iOS 12.4. Yes, I have downloaded the app several times. I’m enclosing a screen shot of the notifications that are displayed.

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

JessicaP — Wed, 14 Aug 2019 15:55:01 GMT

Thanks for showing the screenshot. Could you check on the web client on your computer to see if it shows the filter under "Arlo Smart Notifications"?

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

dngumina — Wed, 14 Aug 2019 19:58:07 GMT

Hi Jessica, I checked the ARLO smart notifications section on the computer and the "PEOPLE" notifications are highlighet in green for both cameras. As I mentioned prreviously, I have deleted the app on the iphone 7 and downloaded it several times, also have rebooted the iphone 7 and removed all the other active apps with the exception of ARLO. I have no problems with the ARLO app on my iphone 7S. All the smart notifications are correctly there. Any more suggestions would be deeply appreciated. Thank you, David Gumina

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

JessicaP — Thu, 15 Aug 2019 15:47:17 GMT

What iOS version are you running on the iPhone 7?

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

dngumina — Thu, 15 Aug 2019 17:43:35 GMT

iphone7 uses IOS 12.4

Re: Arlo Pro 2 Wire-Free Camera Some Filter options not displayed on smart notifications such as ...

JessicaP — Thu, 15 Aug 2019 22:05:25 GMT

Let me reach out to you via private message to gather more information from you.