topic Re: I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911. in Arlo Smart

I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

BigRich0086 — Tue, 06 Aug 2019 01:42:12 GMT

Base station is vmb4000r3
Have 2 alro pro 2.cameras.and one original Arlo camera. I upgraded to the $9.99 plan for the enhanced perks.
I setup phone a.friend and e911, but nothing in app or in my notifications drop down show any button for e911 or.phone just alarm.

Re: I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

BigRich0086 — Tue, 06 Aug 2019 01:42:23 GMT

Disregard, I did a force stop and data clean on the app, the red warning badge up top right popped back up and I can click that to see the 3 options.

Re: I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

BigRich0086 — Tue, 06 Aug 2019 01:42:43 GMT

Inside the app it works fine but now that I got motion notification it does now show e911 just other 2.

Re: I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

JessicaP — Tue, 06 Aug 2019 01:46:05 GMT

Hi BigRich0086,

Have you tried reinstalling the Arlo app and restarting your Android phone to see if that helps?

Re: I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

BigRich0086 — Mon, 12 Aug 2019 08:56:48 GMT

Yes I did everything suggested from this from and online and I only get e911 if I open app.

Re: I setup phone a.friend and e911 but nothing in app or my notifications drop down show e911.

JessicaP — Mon, 12 Aug 2019 16:41:05 GMT

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.