topic Re: Arlo Smart. Cameras record in red in Arlo Smart

Arlo Smart. Cameras record in red

Pamh — Wed, 13 Feb 2019 02:50:07 GMT

Can anyone help with cameras recording in red. Have tried support a couple of times but no help.
Have tried re pairing devices etc.
Any ideas welcome

Re: Arlo Smart. Cameras record in red

TomMac — Wed, 13 Feb 2019 11:42:11 GMT

When the Arlo cameras ( original model ) IR filter sticks, it records in red during day ( looks fine at night ).

Pull batteries then replace to reset camera, test

If NG, GENTLY tap the camera on table to maybe relaese the filter. ( some have stated they used a strong magnet on side of cam, unknown here )

Re: Arlo Smart. Cameras record in red

Pamh — Wed, 13 Feb 2019 22:41:29 GMT

@TomMac Thank you, have tried both but problem still exists.
Appreciate reply 🙂

Re: Arlo Smart. Cameras record in red

jguerdat — Thu, 14 Feb 2019 01:36:17 GMT

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Smart. Cameras record in red

Bobhoward — Sat, 02 Mar 2019 22:30:07 GMT

This solution to red tint was posted on another thread. it worked for me. Opened the battery lid and power down the camera. With the camera sitting on the face (lens) power up the camera and waited for the camera to activate - click live feed to get the night vision working. Slowly raise the camera off the bench until I heard the click, back to normal operation ( red tint fixed).

Re: Arlo Smart. Cameras record in red

robwalte — Tue, 16 Apr 2019 14:15:56 GMT

I had this problem when I got my refurbished Arlo units a week ago, but it did go away. This morning after one of my cameras was offline, I reset it and it came back with the red/pink tint. I removed the device from the base station, removed the batteries, added it back, etc. Tint was still there. I did this three times, then finally called support directly. They were great - didn't wait that long at all, and they are shipping me a new camera, saying it is a known issue.

Re: Arlo Smart. Cameras record in red

guidodg — Tue, 30 Apr 2019 09:08:44 GMT

the only thing that worked for me and believe me I tried absolutely everything....was permanently attaching a strong magnet under the camera below the lens...now when switching between infrared and normal you can hear the IR filter clicking on and off...

Re: Arlo Smart. Cameras record in red

jguerdat — Tue, 30 Apr 2019 12:28:03 GMT

Or, if under warranty, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Smart. Cameras record in red

Jmcmcgill — Fri, 12 Jul 2019 12:44:23 GMT

Red image