topic Arlo Pro 2 disrupted by Smart w/o Subscription in Arlo Smart

Arlo Pro 2 disrupted by Smart w/o Subscription

gheil — Wed, 26 Jun 2019 14:55:11 GMT

I selected an Arlo Smart icon to view what it was about. It led me thru several steps which i was not interested in. So I cancelled my review and did not subscribe. However, Arlo Smart took over my system blocking my ability to see my own recordings. How can Smart do that without any subscription? That was wrong. I eventually had to reboot the base station and reconnect all my Pro 2 cameras to gain back my ownership abilities. Smart has no right to infiltrate my system without a subscription. Please have them stop this unauthorized infiltration to private systems without subscription!

Re: Arlo Pro 2 disrupted by Smart w/o Subscription

whittlehome2005 — Wed, 26 Jun 2019 15:10:10 GMT

My system required a firmware and base station update and I can no longer see or get into my cameras.
I previously too had clicked on the smart to see what it was about and I’m wondering if that may have made its own changes to my setup without permission??

Re: Arlo Pro 2 disrupted by Smart w/o Subscription

gheil — Wed, 26 Jun 2019 19:55:26 GMT

Boy, sure sounds like it. Just what happened to me. I made several calls to Arlo but their reps could not pinpoint how that could happen but suggested rebooting the system (which worked with effort).