topic Re: Can not activate 1 year smart plan in Arlo Smart

Can not activate 1 year smart plan

hafeemo — Sun, 16 Jun 2019 13:48:12 GMT

Hi I am having trouble activating the 1 year smart plan, I live in Japan.

I Purchased a system from the US (amazon) that came with a 1 year subscription free. Please help me!

Re: Can not activate 1 year smart plan

TomMac — Sun, 16 Jun 2019 14:59:00 GMT

Thought the free yr was only an option in US.( or where purchased)

Re: Can not activate 1 year smart plan

jguerdat — Sun, 16 Jun 2019 20:00:12 GMT

More specifically, it doesn't matter where you buy it. It does matter where you set it up.

Re: Can not activate 1 year smart plan

hafeemo — Sun, 16 Jun 2019 21:59:16 GMT

Thanks, however some others who bought in US and set it up elsewhere were given coupens by Arlo to compenstate. spent 1000 USD including acessories, just diappointing... I am an Arlo user for last 5 year or so from their first product whihc has no issue in free recording. I decided to upgrade given there is a 1 year free before I purchase the paid subscription. is this community is the right forum to get Arlo's attention?

Re: Can not activate 1 year smart plan

michaelkenward — Mon, 17 Jun 2019 09:54:20 GMT

@jguerdat wrote:

More specifically, it doesn't matter where you buy it. It does matter where you set it up.

That is not my experience.

I have an Arlo Ultra "bought" in the USA. It is set up in the UK. I will not activate a one-year account, regardless of how many tricks I try to persuade it to work.

Indeed, there are many messages around here reporting the same problem.

For some of us at least, the free year is locked to where you bought the thing.

Then there are countries where there is no subscription service.

Re: Can not activate 1 year smart plan

hafeemo — Mon, 17 Jun 2019 12:48:34 GMT

Extremely disappointed, there were no clear statement that the 1 year free subscription will be provided where it was bought.
Of course after 1 year we all have no choice but to continue subscription, however Arlo could have done a better job of extending the services across the world for 1st year! We all pod a fortune to get this equipment. Worse experience to start! Any way I decided to subscribe to smart plan today, if not the whole setup is worthless and can not get the benefits of all the function.
This is a big screwup!

Re: Can not activate 1 year smart plan

michaelkenward — Mon, 17 Jun 2019 13:06:00 GMT

@hafeemo wrote:
Extremely disappointed, there were no clear statement that the 1 year free subscription will be provided where it was bought.

Indeed.

Here is the official response from @JamesC, in the middle of a discussion about the same thing:

Solved: Re: Arlo Ultra - Smart Plan - Arlo Communities

The free 1 year plan is only claimable in the country in which the system was purchased.

Re: Can not activate 1 year smart plan

jguerdat — Mon, 17 Jun 2019 13:42:18 GMT

@michaelkenward wrote:

@jguerdat wrote:

More specifically, it doesn't matter where you buy it. It does matter where you set it up.

That is not my experience.

I have an Arlo Ultra "bought" in the USA. It is set up in the UK. I will not activate a one-year account, regardless of how many tricks I try to persuade it to work.

Confused. Isn't that what I said?

Re: Can not activate 1 year smart plan

michaelkenward — Mon, 17 Jun 2019 13:46:57 GMT

@jguerdat wrote:

@michaelkenward wrote:

@jguerdat wrote:

More specifically, it doesn't matter where you buy it. It does matter where you set it up.

That is not my experience.

I have an Arlo Ultra "bought" in the USA. It is set up in the UK. I will not activate a one-year account, regardless of how many tricks I try to persuade it to work.

Confused. Isn't that what I said?

Not obviously.

Re: Can not activate 1 year smart plan

hafeemo — Mon, 17 Jun 2019 22:12:41 GMT

@jguerdat wrote:

@michaelkenward wrote:

@jguerdat wrote:

More specifically, it doesn't matter where you buy it. It does matter where you set it up.

That is not my experience.

I have an Arlo Ultra "bought" in the USA. It is set up in the UK. I will not activate a one-year account, regardless of how many tricks I try to persuade it to work.

Confused. Isn't that what I said?

Indeed... 😅