topic Re: no access to camera settings in smart in Arlo Smart

no access to camera settings in smart

g3niu5 — Mon, 23 Jul 2018 17:48:17 GMT

The past month after enabling Arlo smart my settings have completely disappeared. I contacted Arlo directly twice and was told they would look into it and get back to me. I then contacted James on here and he told me he escalated the problem and should hear back. Well it's been several weeks and still no word. I have absolute no access to camera settings in smart. I have 5 cameras I want smart disabled on but I cannot. Regardless of what device PC phone I'm on.
The smart feature messed my account up.
James I know you tried your best but your supporting staff are doing a terrible job.
Between me and my family I've invested into nearly 20 cameras, come August I will decide whether I will keep them or get rid of them

Re: no access to camera settings in smart

TomMac — Mon, 23 Jul 2018 17:48:36 GMT

from another thread...

like you I have 15 cams running plus lights

Arlo is going thru a split... yes, customer serv has been bad lately... but, I have no doubt it will get better again

esp since the money is already spent, it's a waiting time

https://www.androidheadlines.com/2018/02/arlo-split-netgear-late-2018-ipo.html

Re: no access to camera settings in smart

g3niu5 — Tue, 24 Jul 2018 02:34:25 GMT

man, not only was my thread title changed half the posts in this thread were deleted.

Re: no access to camera settings in smart

g3niu5 — Thu, 26 Jul 2018 02:55:35 GMT

@JamesC any update on this?

can you disable my elite plan/ arlo smart and renable it remotly?

Re: no access to camera settings in smart

JamesC — Thu, 26 Jul 2018 15:44:41 GMT

g3niu5,

I will reach out to you in a private message to gather more information on this issue.

JamesC

Re: no access to camera settings in smart

g3niu5 — Tue, 28 Aug 2018 04:18:42 GMT

Soo. My subscription expired. And now half my cameras are inactive because I cannot renew my subscription. Really? This sounds like a major bug that needs to be fixed asap.