topic Re: E911 says I need to upgrade my account. But I'm on the Premier?im in Arlo Smart

E911 says I need to upgrade my account. But I'm on the Premier?im

g3niu5 — Thu, 07 Jun 2018 17:21:27 GMT

I'm on the Premier plan trying to enable e911 to work and it wont let me.

Re: E911 says I need to upgrade my account. But I'm on the Premier?im

g3niu5 — Thu, 07 Jun 2018 17:21:05 GMT

Screen of my plan

Re: E911 says I need to upgrade my account. But I'm on the Premier?im

JamesC — Thu, 07 Jun 2018 17:34:03 GMT

We started the roll-out of Arlo Smart last night, however it may take up to 24 hours for the new features to be available in your account. Sorry that wasn't pointed out in the FAQ!

Re: E911 says I need to upgrade my account. But I'm on the Premier?im

g3niu5 — Thu, 07 Jun 2018 17:34:48 GMT

Actually I got it. Logged out. Cleared cache in Android settings for Arlo And works. Thanks

Re: E911 says I need to upgrade my account. But I'm on the Premier?im

JarheadTN — Thu, 07 Jun 2018 22:20:04 GMT

Glad it worked for you. Not working for me. Still stating I need to upgrade though I Logged out, deleted my cache and logged back in.

Re: E911 says I need to upgrade my account. But I'm on the Premier?im

JamesC — Fri, 08 Jun 2018 15:55:46 GMT

JarheadTN,

Are you still having a problem today?

JamesC

Re: E911 says I need to upgrade my account. But I'm on the Premier?im

JarheadTN — Fri, 08 Jun 2018 16:28:37 GMT

No James. I did have to cancel my Premier Subscription, change to basic. Then resubscribe to the Premier Smart. It would have been nice if it was automatic.