topic Re: Arlo Smart configuration not accessible in Arlo Smart

Arlo Smart configuration not accessible

Cocuana — Thu, 16 May 2019 11:43:23 GMT

Hi,

I've subscribed Arlo Smart to be able to configure a detection zone.

At the time my configuration was 3 x VMC3030 and a base station VMB4000. I subscribe Arlo Smart for one of the cameras and I was able to configure one of the cameras, as expected with a detection zone and everything works as expected.

Then I have a connection issue in the camera i've configured with Arlo Smart and I've installed another base station VMB3000 where I sync that camera.

Since then, the only way to manage detection zones is using the Android App, it doesn't work with iOS or even on WebApp.

Any clues about this?

Best regards,

PS: I've tried Live Chat and Phone Line and none works:(

Re: Arlo Smart configuration not accessible

ShayneS — Fri, 17 May 2019 20:25:11 GMT

Hi @Cocuana

Have you tried this link here for customer support? Arlo Tech Support

Re: Arlo Smart configuration not accessible

Cocuana — Sat, 18 May 2019 07:58:43 GMT

Hi,

Yes, for sure.

The only one that works is the link to Community. Contact support, gives me the same page, Chat doesn’t work at all whatever browse I use on my Mac, phone support in my country, Portugal, goes on a loop again, the option to open a ticket doesn’t work.

So, the only option, is the Community, with no clues till now.

Regards,,

Re: Arlo Smart configuration not accessible

ShayneS — Mon, 20 May 2019 17:06:41 GMT

@Cocuana

When you mention " Since then, the only way to manage detection zones is using the Android App, it doesn't work with iOS or even on WebApp." Are the options not appearing or do they not function as intended? If the options are missing can you provide a screenshot?

Re: Arlo Smart configuration not accessible

Cocuana — Tue, 21 May 2019 18:40:08 GMT

Hi Shano,

I've replied with the screenshots in a private message.

Regards,

Re: Arlo Smart configuration not accessible

ShayneS — Tue, 21 May 2019 21:32:27 GMT

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.