topic Re: Can only add one camera for smart notifications in Arlo Smart

Can only add one camera for smart notifications

blewton3 — Mon, 09 Jul 2018 03:33:26 GMT

Has any one had issues adding multiple cameras to their smart notifications list?

I have one active camera. Whenever I drag and drop the other two into the active group, it refreshes and drops them back into the inactive area..

I have the Premier Smart account.

Re: Can only add one camera for smart notifications

JamesC — Mon, 09 Jul 2018 17:04:20 GMT

blewton3,

I've tested this and was able to drag and drop devices into the active/inactive list without experiencing what you describe. What client are you using (Android, iOS, Webclient)?

JamesC

Re: Can only add one camera for smart notifications

blewton3 — Mon, 09 Jul 2018 19:04:28 GMT

I’m on the latest version of iOS.

This morning I logged into the web client to see if that would help, however, it wouldn’t even show my other two cameras as options to make active. There was my one active camera and the inactive drop down with nothing shown.

My Arlo app is up to date as well. My two cameras in question are working properly and are also updated. To my knowledge, nothing is different from the active one. They were all purchased together and setup/updated at the same time.

Re: Can only add one camera for smart notifications

JamesC — Tue, 10 Jul 2018 18:38:38 GMT

blewton3,

Can you provide a screenshot of what you are seeing? If you navigate to Settings > My Devices > select a camera > do you see a field to adjust Arlo Smart settings?

JamesC