topic Re: Anyone got this on Android in Arlo Smart

Anyone got this on Android

Johnwalk — Thu, 07 Jun 2018 21:47:32 GMT

I see no options in the app for Arlo smart. Premium account.

Thanks

Re: Anyone got this on Android

JarheadTN — Thu, 07 Jun 2018 22:04:19 GMT

You have to go out to the PLAY STORE and pull up Arlo. It will need an update. However, don't expect to be able to set it up. They appear to still have some bugs not allowing Premier Users to add their cameras or set up e911. I logged another thread for that here and on Twitter.

Re: Anyone got this on Android

Johnwalk — Thu, 07 Jun 2018 22:06:17 GMT

I actually got the update this morning but it just said bug fixes

Re: Anyone got this on Android

Johnwalk — Thu, 07 Jun 2018 22:08:44 GMT

Must be delayed as usual coming to Canada

Re: Anyone got this on Android

JarheadTN — Thu, 07 Jun 2018 22:09:37 GMT

Check update again - they did not release Arlo Smart until mid afternoon Central time.

Re: Anyone got this on Android

Johnwalk — Thu, 07 Jun 2018 22:10:31 GMT

Just uninstalled and reinstalled no change

Re: Anyone got this on Android

JarheadTN — Thu, 07 Jun 2018 22:12:49 GMT

Well, even if you had received it, chances are you would not be able to do any maintenance on it. I have the options on my account for Manage Arlo Smart and e911 but when I attempt to set up, there are no cameras available for one and the other states I do not have the correct level of account. I have Premier which I believe they stated includes these new options.

Re: Anyone got this on Android

Johnwalk — Thu, 07 Jun 2018 22:15:00 GMT

What version is your app?

Re: Anyone got this on Android

JamesC — Thu, 07 Jun 2018 22:29:18 GMT

We started the roll-out of Arlo Smart last night, however it may take up to 24 hours for the new features to be available in your account. Sorry that wasn't pointed out in the FAQ!

Re: Anyone got this on Android

Johnwalk — Thu, 07 Jun 2018 22:30:10 GMT

Thanks James

Re: Anyone got this on Android

jdubbs413 — Fri, 08 Jun 2018 00:01:47 GMT

@JamesC how do we take advantage of the free trial? It acts like it wants to charge 9.99?

Re: Anyone got this on Android

JamesC — Fri, 08 Jun 2018 15:50:46 GMT

jdubbs413,

Going through the subscription flow after selecting the free trial, you should get to this screen:

The 9.99 will be charged if you choose to keep the Arlo Smart after the free 30 day trial.

JamesC

Re: Anyone got this on Android

jdubbs413 — Fri, 08 Jun 2018 17:32:55 GMT

@JamesC right unfortunately I don't have the free trial option for premier it wants me to pay for it.

Re: Anyone got this on Android

JamesC — Fri, 08 Jun 2018 18:24:47 GMT

Wklovelace3,

Some of the features of Arlo smart have changed since the beta. For a current features list, take a look here: What key features are available with Arlo Smart?

jdubbs413,

Do you currently have or have you had a premier or elite subscription in the past on your Arlo account?

JamesC

Re: Anyone got this on Android

jdubbs413 — Fri, 08 Jun 2018 18:34:52 GMT

No I have never had either. I did do the CVR plan for a month though. @JamesC

Re: Anyone got this on Android

JamesC — Fri, 08 Jun 2018 19:17:13 GMT

Wklovelace3,

You can edit this by navigating to Settings > My Devices > select the desired camera > Arlo Smart. From here you can toggle "People" or "Other"

JamesC

Re: Anyone got this on Android

JamesC — Fri, 08 Jun 2018 19:17:47 GMT

Wklovelace3,

Do you have the latest version of the app downloaded from the app store?

JamesC

Re: Anyone got this on Android

JamesC — Fri, 08 Jun 2018 19:34:04 GMT

Wklovelace3,

If you log in to the web client, do you see Arlo Smart and the options as I've described above?

The path for Android is slightly different, Settings > Arlo Smart > Manage and Notifications. I'm not sure why you wouldn't be seeing this if you have the latest version of the app (2.5.2).

JamesC

Re: Anyone got this on Android

JamesC — Fri, 08 Jun 2018 20:01:56 GMT

Wklovelace3,

The Gray Arlo Smart text under settings isn't selectable, it's just a header, underneath that you should see "Manage and Notifications".

JamesC

Re: Anyone got this on Android

jdubbs413 — Fri, 08 Jun 2018 21:10:53 GMT

I still can't add the free trial. I opened a live chat with support and the rep asked if I had Arlo Smart before? I said "It was just released yesterday?" and she said "What was released yesterday?' I had to copy and the paste release. The rep had no idea!! What a joke. All I was asking for was the free trial, for some reason I don't have the option on my account? Stay far away from Netgear/Arlo folks