topic Re: Smart Motion detection notifications not working in Arlo Smart

Smart Motion detection notifications not working

VCG — Tue, 09 Apr 2019 21:13:01 GMT

As of today everything the cameras record say it motion when its clearly not. Its vehicle or animal or person. I have those three selected to get notified. So I'm not getting notified if it thinks everything is motion. I tried to upload a file but it says wrong ext. It is mp4

Re: Smart Motion detection notifications not working

del13r — Tue, 09 Apr 2019 21:13:39 GMT

Hi, I had this issue until I readjusted the camera so that the movement I was interested in was in the lower 2/3 of the screen. Setting this up correctly is far more important than setting up activity zones which I don’t even bother with now. To fix yours, on your mobile app, go to device settings / device utilities / camera positioning and then try to put cars and anything else you aren’t interested in, into the shadowed area. Fixed my issue. Might fix yours. Also found this link in my travels https://kb.arlo.com/000062211/How-do-I-position-my-Arlo-Ultra-camera-to-detect-motion-in-specific-areas

Re: Smart Motion detection notifications not working

VCG — Tue, 09 Apr 2019 21:14:10 GMT

Thanks I have seen that post before. This problem just started today and I have not changed anything. The camera's see it but calls it motion instead of a vehicle that it is.

Re: Smart Motion detection notifications not working

Stephanie7048 — Tue, 09 Apr 2019 21:14:26 GMT

My cameras are doing the exact same thing. Started today. Everything is motion. No vehicles, animals, etc.

Re: Motion detection

JamesC — Tue, 09 Apr 2019 21:59:48 GMT

We are aware of reports that some Arlo Smart customers are not receiving rich notifications from their Arlo App. Users are still receiving motion notifications, and recorded clips are in available in the library, but these clips may not include details of AI-enabled detection for Animals, Packages, People or Vehicles. Our team is actively investigating these reports and will provide an update on this matter as soon as we can. We appreciate your patience and apologize for the inconvenience.

Thank you!

JamesC

Re: Motion detection

VCG — Tue, 09 Apr 2019 22:10:19 GMT

Thanks JamesC

Re: Motion detection

JamesC — Tue, 09 Apr 2019 22:41:16 GMT

For more information and updates, take a look here: https://status.arlo.com/

Thanks,

JamesC

Re: Smart Motion detection notifications not working

JoseCanyusi — Wed, 10 Apr 2019 00:09:39 GMT

Same problem here, started around mid-day.

I made the mistake of calling support. What a cluster! She started by telling me to re-install the app on all my devices...they must be paying these foreigners about 4 cents an hour. What a waste of time. Then she wanted me to re-boot the bases/re-sync the cameras. What the hell does any of this have to do with your AI not recognizing targets? And she refused to let me talk with anyone else! Get a couple of people that can ACTUALLY THINK!

Re: Smart Motion detection notifications not working

JamesC — Wed, 10 Apr 2019 01:34:44 GMT

This issue has been resolved. Thank you for your patience while we worked to resolve this issue.

JamesC