topic Re: Late notifications with Smart Plan. in Arlo Smart

Late notifications with Smart Plan.

MartinSwede — Wed, 27 Mar 2019 19:03:59 GMT

Have 5 Arlo Pro 2 cameras and have a smart plan. Works fine but a big problem is the delay on the notifications. Sometimes it takes over 5 min. If I disable one camera the notification comes directly. Can understand a certain delay but 5 min is a joke. To late to act..

Re: Late notifications with Smart Plan.

ShayneS — Thu, 28 Mar 2019 17:06:08 GMT

Hi @MartinSwede

Does this delay occur on other devices as well?

Re: Late notifications with Smart Plan.

MartinSwede — Mon, 01 Apr 2019 09:28:17 GMT

Yep. The problem is on all cameras. Sometimes it works ok but very often heavy delays. Especially in the night. Delay up to 10 min before a notification saying a person detected or a movement. As said if I disable one camera from smart plan the notifications comes immy but then of course only as movement and not animal or person.

Re: Late notifications with Smart Plan.

ShayneS — Mon, 01 Apr 2019 18:12:21 GMT

What version of the Aro Mobile App are you using? Can you verify you are up to date on the latest version?

Re: Late notifications with Smart Plan.

MartinSwede — Mon, 01 Apr 2019 18:20:11 GMT

Yes I have the latest version of the Arlo App on my Samsung S9plus. In general there are some delays with smart plan and up to 10 seconds might be acceptable but not several minutes. As said not always but more or less daily there are delays on several minutes.

Re: Late notifications with Smart Plan.

ShayneS — Mon, 01 Apr 2019 18:26:44 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo tech Support

Re: Late notifications with Smart Plan.

MartinSwede — Mon, 01 Apr 2019 20:58:28 GMT

Hi
Yep. Complaint some time ago and respond was that a certain delay could occur compared to standard without smart plan due to situation/enviroment. Accepted that but recently I have realized heavy delays. Anyway have today disable all cameras from smart plan and after one hour enable them again. Right now it works (just some seconds in delay) but will monitor next coming days. Thanks for your support anyway.