topic Re: Arlo Ultra smart premier in Arlo Smart

Arlo Ultra smart premier issue purchasing

Denfri — Mon, 18 Mar 2019 16:18:10 GMT

Hi,
I bought an Arlo Ultra set with 3 cameras and choosed the smart premier Abo. The Recording worked exactly 1month and now I can't get it activated again. Ordering hang always up in a loop without a successful order.
I already use since 2 years successfully another account with arlo and arlo pro + smart premier abo.
And I would like to have the same with a second Abo on my second account with arlo ultra.
How can I get it work again?

Re: Arlo Ultra smart premier

jguerdat — Sun, 17 Mar 2019 19:48:25 GMT

What country are you in? Not all countries can get the subscription.

Re: Arlo Ultra smart premier

Denfri — Sun, 17 Mar 2019 20:11:16 GMT

In Germany.
The subscription is listed with a price. And it worked already sufficient one month (February to March) before it stopped beginning of March.
I can choose the subscription and it is not saying it is not available. It is showing price per month or year. Just when I want to order it, I can go through all settings and on the last page it jumps back to the first one.
It didn't do that when I booked it for one year beginning of February. But suddenly it stops working and a new ordering fails now.

Re: Arlo Ultra smart premier

JamesC — Mon, 18 Mar 2019 16:20:18 GMT

Denfri,

Is this happening when using the web client or are you using the Android app? If using one, have you already tried the other? Is the the behavior the same?

JamesC

Re: Arlo Ultra smart premier

Denfri — Tue, 19 Mar 2019 07:27:20 GMT

Hi,
this was my concern as well.
And this is why I tried already both. But the behavior is exactly the same.